Client Suites Concierge

**_At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working._**

**_ We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way._**

**_ JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat._**

**About Us**:

- Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions_**_._**
- JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams_

**The Role**:
The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit.
- A snapshot of the role:_
- Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
- Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
- Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
- Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
- Provide knowledgeable assistance with technology and presentation equipment in meeting rooms
- Arrange and oversee catering services, ensuring timely delivery and presentation
- Act as a central point of contact for client-related queries and wayfinding within the suites
- Monitor and report on client suite utilization and feedback to improve service delivery
- Collaborate with facilities management to address any maintenance or safety concerns promptly
- Implement and uphold service standards that reflect our client’s commitment to client satisfaction
- Identify and escalate

**What you will bring**

Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.

You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.

You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.

Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.