Concierge Attendant

1 week ago

Perth, Australia Crown Perth Full time

At Crown Perth memorable experiences are created when we work together.

As a Concierge Attendant at Crown Towers you will be responsible for enhancing guest satisfaction. You will do this by providing information and securing arrangements on guests’ behalf regarding events, activities, transport and additional services to guests during their stay, in accordance with Crown’s service standards. Reporting to the Front Office Manager, you will assist with the smooth and effective day to day operations of the Concierge team actively performing duties of Concierge Services such as booking of tours, transfers and restaurant reservations.

Essential Criteria:

- Hotel operations experience
- Understanding of Hotel Property Management Systems
- Strong computer skills - particularly Microsoft Office Suite
- Demonstrated experience in providing superior service standards and requirements
- Proven display of high commitment to improving Customer Service
- Strong time management, attention to detail and multitasking skills
- Ability to maintain confidentiality and discretion at all times

Preferred Criteria:

- Hospitality or business-related qualification
- Hotel operations experience in a frontline role
- Experience using OPERA (Hotel Property Management System)

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Part Time

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