Integration Support Analyst

**Overview**

**Key Accountabilities and main responsibilities**

Strategic Focus
- Support, maintain, monitor and contribute to the service improvement of the Integration Suite
- Ensure smooth delivery of change into the Production environment, working closely with IT service management change or the Project Development Team
- Provide critical support to prevent incidents caused by changes and through pre-release testing and analysis
- Identify continuous improvement opportunities to strengthen organisational processes and practices

Operational Management
- Raise security issues and breaches to the Team Leader
- Report to Management of any issues that may impact the Business Application patching, maintenance, and upgrades
- High-level inputs in executing design plans
- Identify, undertake and deliver new initiatives in the team
- Identify, collect requirements, and develop workflows to automate Business/IT processes
- Review and update relevant documentation
- Monitor service levels for Incidents and Requests and implement improvement programs to achieve objectives
- Ensure Incidents, Requests and Problems are resolved within SLA, or escalated to the appropriate Production Support team
- Support the Business to identify and understand pain points and provide recommendations to resolve
- Pre-release testing
- Defect management and resolution
- Ensure all errors/issues are documented and seen through to resolution and release within agreed timeframes
- Involvement in specification review for new projects to ensure compatibility with present functionality
- Identification of process improvement and workflows to reduce major incidents and call outs
- Provide 24x7 support for after-hours changes and incidents via an on-call roster

People Leadership
- Provide training to the Production Support teams on processes, tools, and environments
- Liaise with Project Development teams for smooth transition from development and deployment into Production Support

Governance & Risk
- Maintain awareness of and champion ITIL best practices
- Adhere to all Link Groups standards, policies, and procedures

**Experience & Personal Attributes**

Required
- Over 5 years development or support experience in an IT environment
- Experience with the following technologies:

- Cloud Services - MS Azure (Redis, APIM, Service Fabric, Function App and Account Storage)
- API Development - RESTful and SOAP
- Identity Management - Okta & IdentityServer4
- Enterprise Service Bus - IBM ESB
- Development Frameworks - ASP.NET 2.0, 3.5, MS Ajax, WCF
- Runtimes - MuleSoft Runtime & CloudHub, IIS
- Programming Languages - C# & Java
- CRM - MS Dynamics
- Shell Scripting - PowerShell (desirable)
- CI/CD - TFS, GIT, Azure DevOps, Octopus Deploy (desirable)
- DBMS - MS SQL and Oracle (desirable)
- Strong analytical and problem-solving capability
- Strong attention to detail
- Good time management skills

Preferred
- Knowledge of financial systems or experience working for a Financial Services provider
- Experience in Release Coordination, IT Change and Project Coordination

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe.

Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full pote