Customer Service Officer

3 days ago

Warwick, Australia YMCA Brisbane Full time

We believe in the power of inspired young people.

The Y Brisbane is a not-for-profit organisation with leading services in childcare, fitness, camping, education, hospitality, youth, recreation and community programs.

As the largest global youth movement, reaching almost 65 million people in 120 countries, the Y has a shared purpose of empowering young people. We have been working in local communities across Australia since 1854 and in Brisbane from 1864.

The services we provide help fund our Social Impact initiatives across South East Queensland, including Schools' Breakfast Program, Vocational Schools, Cancer Survivors Program, Community Centres, Affordable Housing, Youth Mentoring and more. We also provide facilities and programs for marginalised and disadvantaged young people in need of help as well as providing affordable accommodation for people who have been without a home.

We are now seeking a Junior **Customer Services Officer on a casual basis** to join the team at our state-of-the-art Fitness centre based in Warwick.

**About the workspace**

WIRAC is home to Warwick’s largest range of aquatic facilities and a 24/7 fully air-conditioned gym with facial recognition. We have a hydrotherapy magnesium salt pool, heated lap pool, learn to swim pool and river rapids pool. All members receive personal attention from the moment they begin, with a full individualised exercise program to help get their feet on the ground.

**As a successful Customer Service Officer**:
You'll be the sparkle in someone's day as you provide a genuine and warm customer service experience. The role is all about your captivating personality helping members feel welcome every time they walk through our doors. You'll be the face of The Y and offer an engaging and fun atmosphere while you answer general enquiries, facilitate membership subscriptions, bookings, enrolments and promote our programs and services.

The role involves:

- Providing high quality, efficient, friendly service at reception, over the phone and in all written correspondence;
- Ensure timely response to customers' needs or concerns
- Provide information about and facilitate memberships, enrolments and bookings
- Marketing and promotion of our programs and services to potential, new and existing members.
- Perform opening/closing duties including cash counting, till balancing, daily cash reconciliations and banking

**Want more?**

The successful applicant will be rewarded with excellent working conditions including support from a management team with experience in the field, professional development and a rewarding working environment.

**YMCA also offers an excellent employee benefits program which includes**:

- Free YMCA gym membership;
- Discounted accommodation rates at the George Williams Hotel;
- Discounted rates at our childcare facilities
- Discounted rate on health care through; Medibank Private;
- A range of online benefits through our online employee discounts and benefits program.

**To apply**, please upload a covering letter outlining your experience and qualifications against the selection criteria outlined above and your resume by clicking the 'Apply' button.

**Our Commitment**

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people.

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