Customer Service Manager

**What we offer..** - Competitive salary package and employee benefits - Opportunity to work with a talented and professional leadership team - Training and Development opportunities - 5 Weeks Annual Leave - Employee Assistance Program - Free onsite parking - A working environment where we put people and our community first. **About us..** **The Workers Lifestyle Group** We have a proud record of achievement. Our continuing success is a result of its strong relationship with our Members and the Community from which we have grown as well as our relevance and value as a sporting, entertainment and social icon in Sydney's burgeoning West. From that strong foundation we possess a strong philosophy of stability and progress and pride ourselves on maintaining an authentic sense of community. Our **main site in Campbell Street Blacktown **features five floors of sporting and health facilities, restaurants, multiple function rooms, a revolving restaurant, an 870-seat showroom, a great selection of intra and sporting clubs and a host of other facilities for our Members and visitors. **The Workers Sports Club **located on Reservoir Road in Prospect sits on a 55 acre land holding and is one of the largest privately owned sporting facilities in Australasia featuring many sports fields, tennis & netball courts, baseball diamond, amenities and three lawn bowling greens. **The Workers Hubertus Country Club **is located in Luddenham in Sydney’s southwest growth corridor. The Club is situated on 25 acres of land and is directly adjacent to the Badgerys Creek International Airport, Sydney’s long awaited second international facility. **Workers Lifestyle Group **is renowned in western Sydney for being the "Best in the West" and currently has a vacancy for a positive and focused** Customer Service Manager **to join our highly motivated and driven team. **About the role..** **This role **reports directly up to the Venue Manager and entails ensuring the smooth running of the day-to-day management of the club, working a 24/7 rotating roster across all Club premises. **We are seeking** an individual who not only understands ‘how’ things are done, but ‘why’ things are done. A Manager that knows the customer experience is key to success. **To be successful in this role applicants must have**: - An understanding that: - we compete for our customer’s discretionary spend each week - we should listen more and talk less - We should ask meaningful questions - Customer Experience is much more than answering the phone in three rings or filling in blanks in the roster system - The ability to be around people, train and lead by example - Excellent communication skills across a wide group of stakeholders - Strong leadership and team player qualities - Demonstrable emotional intelligence - The courage to have difficult conversations with people when its required - The ability to manage their own and others behaviours as well as tasks - Previous experience in a Management or Supervisory role - A positive team and customer focused attitude - A proactive approach to conflict resolution - NSW RSA, RCG Competency Certification - Food Safety Supervisor accreditation would be viewed well - First Aid qualification - A Diploma or an Advanced Diploma in Leadership & Management / Hospitality or equivalent or be prepared to undertake these qualifications **Duties within this role include**: - Ensuring the smooth operation of the club on a day to day basis - Ability to plan ahead and manage available resources accordingly - Maintain all the Club's policies, procedures and standards - Monitor and ensure compliance with all day-to-day operations - Staff Supervision ensuring that compliance procedures are adhered to - Manage the clubs resources to ensure that operational requirements are met - Management of customer service and systems - Ensure compliance with the Clubs RSA and RCG policies - Liaise positively with our Contractor working partners - Liaise with Senior Management to ensure the smoothest operation of all departments - Interacting with Regulators and NSW Police as required - Act as Chief Warden in Emergency Response **How to apply..** **If you are looking for an exciting opportunity to be a part of a dynamic team in a financially secure large Club Group then send through your Resume by clicking on the APPLY NOW Button below.