Customer Service Representative

2 days ago

Blacktown, New South Wales, Australia Amber Group Australia Full time $60,000 - $80,000 per year

About the business

Amber has been helping Australians bring their renovation visions to life for over 50 years. With an extensive range of indoor and outdoor tiles, natural stone, pavers, bathroom products, and accessories, we have become a trusted name in the industry, known for quality, style, and service. As a leading franchisor, our network of stores is supported by centralised systems, strong supplier partnerships, and a culture of collaboration and innovation. Our commitment to delivering exceptional value to both our franchisees and customers continues to drive our success.

About the role

We are seeking a Customer Service Representative to assist in the fast-paced Distribution Centre in Kemps Creek. This is a full-time onsite position, own transport is required.

This hands-on role involves working in a Customer Service Team, who display care and understanding for their customers, whilst problem solving various inquiries daily. Our focus is on providing exceptional customer service, communication and troubleshooting always.

The successful candidate will assist with the day-to-day operations of the Customer Service Team by performing the following duties:

  • Assisting with telephone and email enquiries related to sales, inventory, orders and deliveries
  • Identify the needs of our customers, even before they do
  • Think on your feet to find a solution-based outcome
  • Using our CRM (Harmoniq) to answer a variety of web based and email enquiries
  • Monitoring and coordinating the movement of product orders via freight partners
  • Liaising with warehouse personnel and onsite support teams and management
  • Produce sales orders, invoices, return authorisations and credit processing
  • Physical stock checking and counting –
    must be physically capable within the warehouse space
  • Coordinate special requests from our customers and internal stakeholders
  • Interpret Inventory data against the priority needs of our customers for best possible outcomes

The Person

You will be an outside the box thinker who is confident and capable in adapting to processes and working with a broad variety of customers and stakeholders. While your prior customer service experience may have been gained from a variety of backgrounds, prior experience working within tile, paving or building products industry would be highly regarded.

We are looking for someone who has:

  • Excellent communication and interpersonal skills
  • A commitment to providing a high level of customer service via email, phone and in person
  • A willingness to be hands on, with a "can do" attitude
  • Ability to problem solve in real time
  • Time management skills (ability to prioritise)
  • Reliability and punctuality
  • A willingness and capacity to work flexible hours as required
  • High level of literacy and numeracy skills
  • Wanting to be part of a successful team

Skills and experience

  • Excellent customer service skills, both verbal and written
  • Attention to detail
  • Working level of Excel and Word
  • E-Commerce experience highly regarded
  • Positive attitude
  • Multi-tasking
  • Willingness to learn

Benefits and perks

  • Competitive salary and benefits
  • Comprehensive training
  • Free onsite carpark
  • Friendly and supportive team
  • Modern working environment with exceptional staff amenities

If this sounds like you don't miss out on the opportunity to join a reputable organisation with great working conditions and a friendly team environment. The position offers a competitive salary based on skills and experience.

Apply now and submit your resume with a cover letter demonstrating your suitability for the position.

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