Internal Sales and Customer Service Representative

4 days ago

Yatala, Australia Digga Australia Pty Ltd Full time

**INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE**

Digga is family owned and operated, Australian manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 6 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.

We have an opportunity for an Internal Sales & Customer Service Representative to join our dynamic team based at our head office site in Yatala, Qld.

You will be passionate about providing a quality customer service experience and be able to demonstrate outstanding skills in multitasking for this fast-paced environment. To be successful in the role you will be an enthusiastic sales professional with great administration skills.

You will be responsible for:

- Dealing with walk in customers and over the counter sales
- Efficiently & effectively processing internal sales orders, quotes and general sales paperwork
- Liaise with internal stakeholders, including team members from planning, production, and despatch, to ensure sales orders are fulfilled accurately and on time
- Develop and maintain up to date knowledge of Digga’s product range
- Support customer end to end administrative requirements
- Develop and support effective relationships with dealers and customers
- Creating a memorable customer experience - ensuring all quotes and orders are followed through from point of sale, through manufacturing to ensure the product is delivered in full and on time

**To be successful for this role you will have**:

- Experience in a similar customer service role or knowledge of sales practices highly regarded
- Intermediate knowledge of Microsoft office
- Excellent communication and interpersonal skills
- Confident and outgoing nature with a professional attitude
- Highly motivated, and ability to work autonomously
- Reliability and strong work ethic required
- Good organizational and planning skills
- Passionate about providing a high level of customer service & customer relationships
- Must demonstrate the desire to perform in a professional manner as a team member
- Experience with ERP (Infor M3) or CRM advantageous

Whilst not essential, experience working within a manufacturing/trade environment or knowledge or passion for earthmoving equipment and attachments will be highly regarded.

**Company**:

- Opportunities for career progression and additional training
- Subsidised on site fitness sessions
- Staff events such as company BBQs, Christmas Parties etc.
- Free EAP service for staff and their families
- Fitness App
- Exclusive offers for well-known/leading brands and company’s
- Wellbeing toolkits
- Assessments and support programs covering Financial, Mental, Physical and Social Wellbeing
- Seasonal vaccinations

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