Internal Sales and Customer Service Representative

1 week ago

Yatala, Australia Digga Australia Pty Ltd Full time

**INTERNAL SALES & CUSTOMER SERVICE REPRESENTATIVE**

Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.

We have an opportunity for an internal sales & customer service representative to join our dynamic team based at our head office site in Yatala, Qld. You will be passionate about providing a quality customer service experience and be able to demonstrate superior skills in multitasking for this fast-paced environment. To be successful in the role you will be an enthusiastic administration professional with a keen interest in sales who is willing to learn all aspects of our manufacturing business.

You will be responsible for:

- Efficiently & effectively processing internal sales orders
- Dealing with walk in customers and over the counter sales
- Liaise effectively and professionally with team members from planning, production, and despatch, to ensure sales orders are fulfilled accurately and on time
- Develop and maintain up to date knowledge of Digga’s product range
- Support customer end to end administrative requirements
- Develop and support effective relationships with dealers and customers
- Assist the sales team and dealers on all orders, stock, and delivery status
- Creating a memorable customer experience - ensuring all orders are followed through from point of sale, through departments to ensure the product is delivered in full in a timely manner

**To be successful for this role you will have**:

- Experience in a similar customer service role or knowledge of sales practices highly regarded
- Intermediate knowledge of Microsoft office
- Excellent communication and interpersonal skills
- Confident and outgoing nature with a professional attitude
- Highly motivated, and ability to work autonomously
- Reliability and strong work ethic required
- Good organizational and planning skills
- Demonstrated desire to work in a customer service environment going above and beyond to satisfy the customer
- Must demonstrate the desire to perform in a professional manner as a team member as well as to give inputs on activities that will help complete project assignments in a timely and efficient manner
- Experience with ERP or CRM an advantage

Whilst not essential, experience working within a manufacturing/trade environment or knowledge or passion for earthmoving equipment and attachments will be highly regarded.

**Company**:

- Opportunities for career progression and additional training
- Free EAP service for staff and their families
- Fitness App
- Exclusive offers for well-known/leading brands and company’s
- Wellbeing toolkits
- Assessments and support programs covering Financial, Mental, Physical and Social Wellbeing
- Subsidised on site fitness sessions
- Staff events such as company BBQs, Christmas Parties etc.

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