Client Liaison Manager

2 days ago

Ashgrove, Australia TalentBay Healthcare Full time

**Overview**:
A leading private psychiatry practice, specializing in providing exceptional healthcare services to Veterans, is seeking a dedicated and detail-oriented Client Liaison Manager (CLM) to join their team. This is an opportunity to contribute to a meaningful cause while working in a supportive and flexible environment.

**Key Responsibilities**:

- Coordinate and manage client scheduling for psychiatric assessments and consultations.
- Create, update, and maintain accurate client records and documentation.
- Liaise between medical staff, clients, and external stakeholders.
- Deliver high-quality customer service to ensure client satisfaction.
- Use CRM and Patient Management Software to track and report on client interactions.
- Handle confidential information with discretion and care.
- Maintain an organized, efficient administrative system.
- Ensure accuracy by conducting quality assurance checks on reports.

**Essential Skills and Experience**:

- Minimum of 2 years of experience in medical administration, preferably in psychiatry or veteran healthcare.
- Experience working with the Department of Veterans Affairs is highly desirable.
- Exceptional communication skills (both verbal and written).
- Strong attention to detail and accuracy.
- Experience with CRM and Patient Management Software is advantageous.
- Previous experience with medico-legal reports is a plus.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Ability to thrive in a fast-paced environment and manage multiple tasks effectively.

**Key Requirements**:

- Previous administration experience is essential, ideally in medical admin.
- DVA experience is desirable but not essential.
- Familiarity with CRM software is a must.
- Strong communication skills and exceptional attention to detail.

**Company Culture & Benefits**:

- Weekly company-provided lunch.
- Access to professional development opportunities.
- Team-building activities throughout the year.
- Wellness budget for personal wellness activities.
- Flexible / hybrid working model.
- Paid parental leave and career development opportunities.

**Team Dynamics**:
**Work Schedule & Flexibility**:

- Hybrid work model: in-office role with the option to work from home

**Core Competencies**:

- Customer Service Excellence
- Attention to Detail
- Teamwork and Collaboration
- Strong Communication Skills
- Agility and Adaptability

This is a fantastic opportunity to contribute to a growing organization and make a difference in the healthcare services provided to Veterans. If you have the skills and experience outlined, we encourage you to apply.

**Job Types**: Full-time, Part-time, Permanent

Pay: $85,000.00 - $95,000.00 per year

Expected hours: 30 - 38 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Day shift

Supplementary Pay:

- Overtime pay
- Performance bonus

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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