Customer Service Officer

**About us**

We are really excited to announce that we are growing and expanding our Maintenance team in NSW in Regional areas

Hume Housing is a nationally accredited Tier 1 Community Housing Provider. Currently, Hume provides homes and services to close to 9,000 customers across NSW. Hume’s purpose is to _Create opportunities for people to prosper_. We develop and construct new properties, undertake the tenancy and property management of social and affordable housing, and provide services and support to our diverse customers through a range of partnerships and programs. Hume engages with customers to provide housing options, maintain their tenancies, build resilience, participate in local community life, and to prosper. Hume works within a collective impact approach, working with the community stakeholders, seeking out what is needed and identifying appropriate partners to design and deliver services.
- We are Champions of change, Creators of connectivity, Builders of resilience and Determined to succeed._

**About the Role**

Due to our continued growth, we have an exciting opportunity for a values aligned individual to join the team in the position of Customer Service Officer.

The Customer Service Officer (CSO) is responsible for delivering a high quality customer experience to internal and external customers via our customer service centre. The CSO role is integral to ensuring our customers needs are at the centre of what we do and we provide and end to end service, delivering a faultless and consistent experience.

Duties included in this role are (but not limited to):

- Triaging repair requests received from our customers
- Issuing work orders to our multi trade contractors
- Develop and maintain relationships with contractors and customers
- Processing of invoices and quotes from contractors
- Providing advice and assistance to customers in relation to all housing assistance, tenancy and property management enquiries.
- Processing customer payments, credits and transfers.
- Processing of forms and daily administrative duties including assisting other internal departments.

**About you**

You will be representing Hume, assessing customer needs and supporting customers to thrive and prosper, so to be successful in this role you will have:

- Outstanding communication and planning skills, with the ability to problem solve
- Previous experience in property maintenance or the construction industry is an advantage
- Experience working in a scheduling or coordination role
- High volume customer service-based experience, both in person and over the phone
- Ability to manage multiple administrative tasks
- Ability to resolve customer queries and complaints to a high standard
- Understanding of and capacity to relate to people from a diverse range of social and cultural backgrounds
- Intermediate Microsoft Word, Excel and Outlook and experience using a CRM system.

**Why work for us?**

A career in community housing is extremely rewarding, knowing you can contribute to positive social impact and work towards generational change.

Hume offers above Award salaries, 35 hour working week, flexible working arrangements, long service leave after 5 years, salary packaging, career development opportunities and access to great technology; utilising social media to communicate with other employees. We are a terrific organisation which is truly values led and focused and committed to our purpose, which is to create opportunities for people to prosper.

Working for a not for profit also allows you to increase your take home pay by salary sacrificing into your everyday expenses. Meaning you pay less tax and could equate to $5K + extra in take home pay per year.

**How to Apply**

**Job Type**: Part-time

**Salary**: $68,000.00 - $70,000.00 per year

**Benefits**:

- Referral program
- Work from home

Schedule:

- 8 hour shift
- Flexible hours
- Monday to Friday

Ability to commute/relocate:

- Maitland, NSW 2320: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)