Service Management Leader

2 weeks ago

Melbourne, Australia EnergyAustralia Full time

**About the Opportunity**:
Reporting into the Head of Enterprise Technology Services, the Service Management leader is responsible for managing the ITIL Service Management functions, ensuring stability of the systems and services, troubleshooting issues, and implementing innovative solutions to enhance IT performance. Responsibilities include:

- Responsible for vendor governance, performance and adherence to SLAs
- Oversee operations of the service desk ensuring users and business teams receive necessary support
- Manage major incident management to ensure rapid resolution and mínimal impact on business operations
- Responsible for leading service transitions to ensure new or changed services are effectively transitioned into the production environment without disruption to service
- Administer and develop the Service Now platform and Lantern administration to support IT service management processes
- Build and maintain strong relationships across Technology, the broader business and vendor partners and delivery of services ensuring they meet quality standards and customer expectations

**About You**:
The Business Management leader is part of the Enterprise Technology Services leadership team and will play a key role in leading and driving the transformation strategy across our organisation. To be successful in this role you will need some of the following experience:

- Degree in Information Technology, Computer Science, or Information Systems or formal training through a focused, reputable provider (eg. General Assembly)
- Extensive experience overseeing and managing ITIL Service Management functions in a centralised governance model.
- Experience defining strategy and roadmaps across the Service Management functions and define a continuous improvement & uplift plan
- Strong vendor management and contract management capability
- Solid understanding of technical environments, tools and frameworks
- Strong leadership and management skills, including written and verbal communication (up to Senior & Exec level)

**How to Apply**:
**Why Us**:
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy such benefits as:

- Employee discount on your electricity and gas, discounts on major brands and products
- Annual Performance Bonus
- 20 weeks’ paid parental leave that’s completely gender-equal
- Energise Program - flexible working that is team centric enabling all individuals to agree and succeed together
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work
- 2 paid recharge days
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
- Inhouse Café and Onsite Tech Bar

We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia A2Z Traffic Management Full time $90,000 - $120,000 per year

    A2Z Traffic Management – We're Growing Fast A2Z Traffic Management is one of Melbourne's fastest growing traffic control companies. Built on professionalism, reliability, and strong client partnerships, we're raising the standard for service delivery in the industry.We're now looking for dedicated, safety-driven Traffic Controllers, Bollard Truck Drivers,...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Marsupial Landscape Management Full time $90,000 - $120,000 per year

    Marsupial Landscape Management are seeking a Team Leader for our high-performing and friendly team covering East Melbourne area based out of Bayswater.Marsupial Landscape Management has been at the forefront of commercial landscape management in Australia for over 37 years. We manage large-scale infrastructure and open space assets across 4 states & a broad...

  • Reservations Team Leader

    2 weeks ago

    Melbourne, Australia Corporate Travel Management Full time

    Melbourne CBD Location - Base Salary + Super + Travel Discounts, Health & Wellness perks - Hybrid WFH flexibility + full training provided + long term career opportunities The Team Leader is responsible for the smooth running of the day to day operations in the Government Services Reservations Department, whilst developing effective and on-going...

  • Team Leader

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryService Stream’s Utilities - Network Services division is currently seeking a Team Leader - Contact Center & Compliance to join our growing company. The Team Leader will perform on our Smart Metering contracts supporting the Contact Center staff members to deliver against KPIs and...

  • Clinical Support Team Leader

    4 weeks ago

    City of Melbourne, Australia Advanced Personnel Management Full time

    About the Role Are you committed to ‘Enabling Better Lives’? We are looking for a passionate individual to fill the role of Clinical Support Team Leader - Aged Care Assessment Services. Whilst this role is working remotely from home you must reside within Victoria. As a Team Leader, you will lead and develop a multi-disciplinary team who are based...

  • Floating Educational Leader

    2 weeks ago

    Melbourne, Victoria, Australia Advance Childcare Management Full time $90,000 - $120,000 per year

    Are you ready to bring your leadership skills to life across a vibrant and supportive early learning centre?At Advance Childcare Management, we are looking for a passionate and adaptable Floating Educational Leader to work across all rooms on rotating shifts, mentoring educators, supporting curriculum, and making a real impact on children's learning every...

  • Styling and Ffe Leader

    2 weeks ago

    Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Interiors - **Job Ref**:58007 **About this role**: Our client is the leader in luxury hotel developments, driven by creating breathtaking interior design in global destinations. With an expanding team in their HQ in Melbourne, they’re now looking to appoint a Styling and FF+E Leader with an amazing design eye to bring a fresh vitality and...

  • New Business Leader

    2 days ago

    Melbourne, Australia Bespoke Career Management Full time

    **Sector**:Strategic Appointments - **Job Ref**:61929 **About this role**: Our client is a top tier, multi-disciplinary architecture practice who is looking to expand their New Business team and assist with progressing their work with client engagement, positioning, strategic pursuits, and persuasive pitches. As the New Business Leader you will manage an...

  • Service Leader

    1 week ago

    Melbourne, Australia Arcadis Full time

    As part of our **Global Accelerating a Positive Planet Future strategy **and our **Places Australia **Strategic Business Plan **, we are evolving our Places Australia structure seeking a Service Leader specialising in **Project and Program Management **that will lead a core division within the Consulting Services Australian business. Essential for the...

  • Residential Services Manager

    2 weeks ago

    Melbourne, Australia Pivot Facilities Management Full time

    **About Us**: Pivot Facilities Management is a leading property management company specialising in luxury residential developments. We pride ourselves on delivering exceptional service standards and creating outstanding living experiences for residents in premium residential communities. Our commitment to excellence and customer-focussed approach has...