Claims Consultant Level 1

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Claims Consultant - Compulsory Third Party | SA -Adelaide**

We currently have an exciting opportunity for either an experienced or trainee Claims Consultant to join our team. Our team provides claims services for Compulsory Third Party (CTP) insurance. CTP provides cover for personal injuries sustained in a motor vehicle accident. Allianz employs specialist claims staff to assist claimants rebuild their lives when they need us most.

We are seeking a self-motivated Claims Consultant who will manage their own CTP claims portfolio from lodgement to finalisation by investigating, negotiating and settling claims within agreed authority levels in accordance with company and regulatory requirements. This vital member of the team will demonstrate a professional approach and ability to build strong customer relationships with key stakeholders' including medical professionals and legal professionals.

**What if you could put the Claimant at the heart of everything you do?**

You'll be directly improving our claimant's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals and educate our claimants on what will happen at every stage and support them with anything they will need to know about their claim.

**You'll be responsible for**:

- Maintaining and improving technical knowledge across all facets of claims management.
- Providing a high standard and quality of customer service
- Building effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, in order to drive successful rehabilitation and return to work outcomes
- Reviewing treatment requests and organising investigations into claims with a focus on proactive claims management
- Making settlement offers, attending informal and settlement conferences to progress claims towards finalisation
- Attending conferences with counsel, expert witnesses and lawyers

**Important to your success**:

- An energetic and motivated approach to managing a demanding portfolio
- Superior customer service and communication skills
- Excellent verbal and written communication skills
- Proven ability to manage your time and prioritise work tasks effectively
- Negotiation and conflict resolution skills
- Previous personal injury experience preferred

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role