Claims Service Consultant Level 1

**Claims Service Consultant | Remote - AUS**
- This is a work-from-home opportunity.

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to assist AAL customers in their time of need and in a manner that needs to deliver a cost-effective, consistent, and positive experience.

**You'll be responsible for**:

- Manage the Portfolio and follow the AAL Claims Management Process.
- Manage claimant as well as internal and external stakeholder expectations and relationships.
- Tailor communication skills to suit client interactions, by matching voice tone, pace, and style appropriately.
- Provide timely and effective response to customer needs and the accurate processing of claims, adhering to AAL phone standards.

**About you**:

- Experience in handling claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
- Able to work collaboratively in a team environment.
- Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome for AAL.

**What's on offer?**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:
Entry Level

**Location**:

- Adelaide, SA, AU, 5000Melbourne, VIC, AU, 3000

Sydney, NSW, AU, 2000

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Remote working

**Employment Type**:
Permanent

**ID**:
41092

**Position Cluster**:
Non-Executive