Venue Supervisor

5 days ago

Parramatta, Australia Parramatta Leagues Club Full time

Vikings Sports Club is looking for a dynamic and hands-on Venue Supervisor to work with the General Manager to deliver the Club’s strategy and provide exceptional experiences for Members.

**Reasons to join as Venue Supervisor at Vikings Sports Club**:

- If you are looking at growing your leadership skills set, then this is a great place for you to start. The newly appointed General Manager will be a great mentor
- Providing an excellent customer experience are your focus, then you will love working in this team who all work together to achieve these common goals.
- A fantastic member focused club with a close knit community.

This is a great opportunity to come and join the team at Vikings Sports Club as we look to bring on board a new Venue Supervisor.

We recently refurbished the Club interior and redesigned the gaming area. There is plenty more in the pipeline for this Club with a bright future ahead. This is your opportunity to work alongside an experienced and well-rounded team who excel at Customer Service and constantly evolve the Club.

So, are you up for the challenge?

**Key duties and responsibilities include, but are not limited to**:

- Ability to professionally supervise, train and direct staff.
- Overseeing implementation of RSA and RCG practices.
- Customer service and handling of enquires and/or escalations.
- Enforcing and advocation of policies and procedures.
- Being a positive team-focused individual who leads by example and is hands on.

***The successful applicant will need**:

- A friendly and engaging personality.
- Current NSW RSA, RCG and TAB qualifications (or the ability to acquire these).
- A positive and motivated attitude to effectively lead a team by example.
- The ability to work under pressure effectively throughout busy trading hours as a team member & autonomously.
- Ability to work rotating shifts where weekends, late nights and public holidays from part of your roster.
- Broad knowledge of all club operations including F&B functions (bistro, barista, organising functions), Gaming, Keno and TAB.

**What benefits can we offer?**
- On-going training and development supported via performance development and talent strategy program
- Staff discounts
- Onsite parking
- Staff meals
- Paid Volunteer day
- Flu vaccinations

***Our Values**:

- ** Service**:We are here for the benefit of our Members and our Community.
- ** Passion**: We are ambitious, strive for excellence and love what we do.
- ** Openness**: We demonstrate integrity and commitment through transparency and accountability.
- ** Respect**: We are welcoming, inclusive and respectful.
- ** Teamwork**: We are united, collaborative and succeed together
- Parramatta Leagues is an Equal Opportunity Employer_

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