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Venue Supervisor

3 weeks ago

Parramatta, Australia Parramatta Leagues Club Full time

Vikings Sports Club is looking for a dynamic and hands-on Venue Supervisor to work with the General Manager to deliver the Club’s strategy and provide exceptional experiences for Members.

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Reasons to join as Venue Supervisor at Vikings Sports Club: *
- It’s always nice working somewhere new and we have a refurbished Club for you to manage
- If you are looking at growing your leadership skills set, then this is a great place for you to start. The newly appointed General Manager will be a great mentor
- If meeting new people and excellent customer experience are your focus, then you will love working in this team who all work together to achieve these common goals.
- If F&B is your passion, then this is where you need to be. With a head chef under your guidance, Vikings offer pizza, to parmi’s, to conference catering and everything in between. Vikings Sports Club is all about delivering the best member experience.

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Description: *
This is a great opportunity to come and join the team at Vikings Sports Club as we look to bring on board a new Venue Supervisor.

We recently refurbished the Club interior and redesigned the gaming area. There is plenty more in the pipeline for this Club with a bright future ahead. This is your opportunity to work alongside an experienced and well-rounded team who excel at Customer Service and constantly evolve the Club.

So, are you up for the challenge?

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Key duties and responsibilities include, but are not limited to: *
- Ability to professionally supervise, train and direct staff
- Patron management
- Overseeing implementation of RSA and RCG practices
- Customer service and handling of enquires and/or complaints
- Enforcing and advocation of policies and procedures
- Being a positive team-focused individual who leads by example and is hands on

**The successful applicant will need**:

- A friendly and engaging personality
- Current NSW RSA, RCG and TAB qualifications (or the ability to acquire these)
- A positive and motivated attitude to effectively lead a team by example
- The ability to work under pressure effectively throughout busy trading hours as a team member & autonomously
- Ability to work rotating shifts where weekends, late nights and public holidays from part of your roster
- Broad knowledge of all club operations including Gaming, Keno and TAB

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About us*
Parramatta Leagues Club (PLC) is one of Australia’s most iconic clubs in Western Sydney region. We are passionate about bringing together our community, supporting local causes and offering welcoming experiences for our Members and community by delivering exceptional service.

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Our Values: *
**Service**:We are here for the benefit of our Members and our Community.
**Passion**:We are ambitious, strive for excellence and love what we do.
**Openness**:We demonstrate integrity and commitment through transparency and accountability.
**Respect**:We are welcoming, inclusive and respectful.
**Teamwork**:We are united, collaborative and succeed together

Parramatta Leagues is an Equal Opportunity Employer