Service Manager

1 week ago

East Victoria Park, Australia New Town Toyota Full time

Posted: 19/08/2024- Closing Date: 18/09/2024- Job Type: Permanent - Full Time- Location: East Victoria Park- Job Category: Management and Supervisors- New Town Toyota is growing and we’re looking for people to grow with us._

**This is a full-time permanent role with an attractive salary package; base, bonuses, mobile phone allowance, plus access to a company vehicle and fuel card.**

We are a family-owned and operated Toyota dealership in the Perth metro area and have been operating for over 30 years. We’re one of Perth’s biggest Toyota dealerships and proudly hold the title of the largest Toyota Genuine Parts dealer in Australia. Supplying and servicing a large variety of commercial, mining, and private customers, means there’s always opportunities for career growth. Plus, Toyota is Australia's favourite car manufacturer, so if you’re looking for ongoing job stability and opportunities to grow your career, we’d love to hear from you.

**How you will make an impact**:

- Achieving monthly targets as set out by Toyota Motor Corporation Australia (TMCA) and the internal company budgets
- Monitoring daily sales, Repair Orders, gross profit, and expenses across the department
- Monitoring Technicians' productivity and efficiency, seeking methods for improvement
- Increasing customer satisfaction through effective retention strategies; Fix It Right (FIR) and On-Time Delivery (OTD)
- Ensure all customer complaints are handled in an efficient and timely manner, ensuring a positive outcome
- Monitor warranty claim rejection and outstanding warranty payments, reconciling claims at the end of the month

**Desired Skills and Experience**:
**What we're looking for**:

- Previous management experience in the automotive industry
- Current WA manual driver's license
- Ability to solve problems, handle periods of high workload, and meet tight deadlines
- Exceptional written and verbal communication skills
- Strong financial management and analytical skills
- Australian Trade Certificate in Light Vehicle Automotive desirable

**Life at New Town Toyota**

As a family owned Toyota dealership, we treat all our employees like family. They’re the engine behind our success. It’s why we’ve always been committed to investing in their development and growth, both personally and professionally.

Our **employee benefits** include:

- Comprehensive training and support
- Employee discounts across a range of Toyota products and services
- Employee discounts on private health insurance, Crown hotel rates, and local businesses
- On-site gym
- Access to our confidential employee assistance program
- Working for an award winning dealership; most recently Best Automotive Business of the Year in WA - MTA 2023, and Best Looking Metro Dealership in Metro Australia - AADA
- We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

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