Senior Service Advisor

3 days ago

East Victoria Park, Western Australia New Town Toyota Full time $80,000 - $140,000 per year

New Town Toyota is growing and we're looking for people to grow with us.

An excellent opportunity is available for an experienced and customer-focused Senior Service Advisor to join our team. Opportunity to advance in the short term for the right candidate.

This is a full-time permanent role with an attractive salary package; base, commissions, and access to a company vehicle and fuel card.

Opportunity to earn up to $140,000 per annum depending on level of experience, performance and commissions.

We offer the opportunity to work in state-of-the-art, first-class facilities that set the benchmark for excellence within the automotive industry. Our workplace is built on a strong and supportive business culture that values professionalism, collaboration, and continuous growth. Every team member plays a vital role in delivering an exceptional standard of service, ensuring our customers enjoy an everlasting experience that goes beyond their expectations and strengthens long-term loyalty.

How you will make an impact:

  • Engaging with customers and building a positive rapport
  • Handling customer matters relating to service bookings and enquiries
  • Checking in vehicles for service and noting any customer concerns/issues
  • Estimating costs associated with jobs and determining completion time
  • Proactive communication with the customer to keep them updated on the status of their vehicle
  • Obtaining approval from the customer if their vehicle requires additional work

What you'll bring:

  • Previous service advising experience
  • Current manual drivers license
  • Ability to build rapport with a diverse client base
  • Exceptional written and verbal communication skills
  • Excellent time management skills
  • Proficient computer skills
  • Experience with Tune DMS desirable however not essential

Why join New Town Toyota?

We're a family-owned dealership with over 30 years of history in Perth. Our team is the heart of our success, and we're committed to helping you grow—personally and professionally.

Perks include:

  • Comprehensive training and support
  • Employee discounts across a range of Toyota products and services
  • Exclusive perks on shopping, dining, entertainment, wellness and more
  • On-site gym
  • Access to our confidential employee assistance program

You're welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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