Partner Support Associate

Challenge yourself to support the Partnerships team within Qantas Hotels & Holidays
- Take an opportunity to optimise how we work with internal stakeholders and hoteliers globally
- Permanent role in either our Sydney or Melbourne offices

Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. We love what we do and look forward to what we might create for the future. Being part of a business that’s constantly changing challenges us to think and move on our feet quickly.

As the Partner Support Associate, you will support and deliver process improvement initiatives extending across all areas of sales and partnerships including, reporting, engagement, contracts, process & policy, knowledgebase, training and escalations. This role is a key contact for hotelier facilitated escalations, including any that require checking with legal and as such will require the incumbent to represent Qantas Group with both members of the broader Partnerships team, our hotelier partners and other business stakeholders.

The role will be supporting the Sales Team in achieving procurement targets and bears responsibility for the collation and completion of hotelier contracts required across both retail and wholesale channels. In line with campaigns, you are also responsible for the quality check and review of campaign materials, as well as supporting multiple teams to ensure on-time delivery and risk mitigation associated with campaign activity across Hotels and Holidays. The role ensures accuracy and speed to market with products whilst at the same time constantly reviewing and identifying opportunities for process improvement.

You’ll have:

- 3 years’ experience in the travel and tourism industry working with external partners
- Experience in a sales operational role or similar operational environment
- Exceptional customer service experience
- Experience in a business analysis or related operational role
- Prior experience with working across squads/ domains to mitigate the silo effect arising from business processes & technologies that cut across squads & domains
- Experience working between business managers and external partners
- Experience developing, implementing and managing initiatives.
- Demonstrated ability to produce reports and documents efficiently and effectively
- Excellent organisational and administrative skills
- Demonstrated ability to work effectively within a team in a support role
- Experience in dealing effectively with a wide range of stakeholders.
- In depth knowledge of the travel and tourism industry and the distribution landscape would be a significant advantage
- Highly motivated and committed team player
- Results orientated, can do individual

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- _We love to travel:_ Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. _
- _We have flexible leave options_: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options. _
- _We’ll give you access to thousands of rewards:_ Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. _
- _We’ll support your wellbeing_: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Join us in continuing the Qantas story through data-driven insights that shape the future of loyalty.

Applications close: 11 August 2025

About us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic and international services.