Resolutions Specialist

5 days ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Member Resolutions team as a Resolutions Specialist.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

Every one of our team contributes to helping make our members’ world better. As a Resolutions Specialist you will be responsible for providing a service to key stakeholders in providing clear, concise and accurate information in the handling all member and third-party complaints. This role is crucial in assisting members in their time of need.

Day to day, you'll:

- Investigate and resolve all member and third-party complaints.
- Research and analyse legislation, fund rules and precedents to provide accurate, timely and quality work.
- Keep up to date on developments in the superannuation industry and assess potential implications for Australian Retirement Trust.
- Review on-going patterns and trends as opportunities to identify the possible causes of problems and issues and use this information to facilitate change and drive initiatives to improve processes, products and services with key stakeholders.

This role is available as both permanent and fixed-term opportunities.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills we'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You will have extensive experience working in and understanding the superannuation industry or similar environment.
- You will be able to work successfully within a team in a high-volume customer service work environment.
- You will have a strong knowledge and understanding, or the ability to rapidly acquire knowledge of the superannuation or related industries and legislation.
- Demonstrated ability to analyse complex problems and provide appropriate solutions that effectively address and balance both customer and business needs.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

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