Customer Service Representative

1 week ago

Taren Point, Australia Recruitment Edge Full time

**3 month temporary role with potential for extension**:

- **Monday to Friday 8:30am to 4:30pm**:

- **B2B role focused on ensuring the processing and delivery of Retailer's orders**:

- **Iconic global brand renowned for their innovation in revolutionising some of our most used domestic & commercial products**:

- **Hybrid WFH options post initial training period**:

- **Supportive team**:

- **Sutherland Shire. On-site parking.**

**The Company**:
With innovation and improvement at the forefront of everything they do, this global brand continues to re-imagine and revolutionise domestic & commercial appliances in order to significantly enhance their use and peoples lives.

You will be part of a brand that is a game changer focused on new inventions and enjoying continued growth across product categories, locations, and people.

**Your Role**:
In your new role, your contribution will be key to ensuring the timely and accurate processing of Retailer's orders and enquiries.

**Some of your responsibilities will include**:

- Processing of Retailer sales orders
- Responding to Retailer enquiries relating to placement & confirmation of orders, delivery, promotions, product details
- Liaising with the warehouse & showrooms regarding stock availability
- Investigating and processing claims and returns
- Coordinating repairs & replacements
- Resolving issues & liaising with internal | external departments and sales divisions
- Assisting the manager with the preparation of reports

**Essential Skills & Experience**:

- SAP knowledge is an advantage.
- Previous experience in an "end to end" product based customer service role including the processing of orders
- Accurate keyboard | data entry skills
- Intermediate skills in MS Word & Excel
- Ability to work in a fast paced environment

**How to apply**:
**Job Types**: Full-time, Casual

**Salary**: $34.00 - $36.00 per hour

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: In person

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