Loan Services Officer

2 weeks ago

Ipswich, Australia Bendigo & Adelaide Bank Full time

Help enable prosperity and sustainability in Australian communities
- Join a team that genuinely cares, values you and is always getting more diverse
- Countless ways to flex your hours and days to make **work** work your way

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**

Our Retail Loan Fulfilment General Support team provides a key function within the bank and is responsible for Substitutions and Stamping and Lodging of security documents, for inhouse settlements and incoming and outgoing mail. The Loan Services Officer role plays an important administrative role in the Bank’s lending ensuring that the Bank is compliant.

In this support role, you’ll make your mark by:

- Maintain current file status in appropriate systems.
- Ensure correctness of documents tendered for stamping & lodging for registration.
- Attend/arrange stamping and lodging for registration of all loan security documents at the various offices of State Revenue and Registry Offices.
- Ensure appropriate cheques are submitted for stamping and registration of documents and all general ledgers/suspense accounts are accurately reconciled.
- Ensure any work requisitions are updated in the register and monitored through to completion.
- Meet any agreed productivity targets and ensure that output statistics are updated to Active Ops on a daily basis for management reporting purposes.
- Maintain a high standard of service delivery ensuring that services are delivered in accordance with service standards.

**What you’ll bring to the role**

To succeed in this role, you will have:

- Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
- Excellent communication and relationship building skills. Someone energetic, enthusiastic, and co-operative.
- Demonstrated ability to work within tight timeframes with the ability to prioritise.
- Ability to work full time, onsite 5 days per week at Ipswich Regional Office.
- While previous experience and knowledge of loan securities, land titles and other forms of property legislation, stamp duty legislation and practices are desirable, it’s not essential.

**So, why work with us?**
- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
- Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
- Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

**We’re making better, bigger. And we’ll get there with you.

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