Casual Customer Service Officers Dkhac

**Unit**: Sport and Recreation
**Division**:City Futures
**Location**: Doone Kennedy Hobart Aquatic Centre
**Employment status**: Casual
**Classification**: THAC Level 1
**Agreement**: _The Hobart Aquatic Centre Agreement 2006_
**Salary range**: $31.68 per hour (21+ rate), inclusive of 25% of casual loading + 11% superannuation. The rate for a junior will be adjusted accordingly.

**NOTE**:

- **Multiple roles available.**:

- Build and shape a positive team culture.
- Free membership to Doone Kennedy Hobart Aquatic Centre.

**About the role**:
In this role, you will have a positive and energetic attitude, will deliver a high level of customer service, and will play a role in communicating and promoting centre programs and overall fitness facilities.

Role accountabilities include:

- Deal efficiently, accurately, professionally and confidentially with all telephone calls and front counter enquiries to achieve a positive customer service experience.
- Assist the Centre members and users with a range of services within the operations of the centre including point of sale, cash handling functions, memberships, retail, programming and general enquiries.
- Develop a comprehensive knowledge of all specific functions within the centre, including health and fitness, operations, programs, aquatic programs, group bookings and café and promote and provide quality customer care at all times.
- To provide accurate point of sale, cash handling and reconciliation.
- Ensure all record keeping is accurate and details are maintained confidentially.
- Maintain a professional retail area that includes the restocking of shelves and presentation of all merchandise.

Learn more about the role in the position description: Customer Service Officer Position Description

**About you**:
We are looking for casual people to join our team who fulfil the below criteria:

- We seek team members who bring energy and confidence to their work.
- If you are passionate about providing excellent customer service, we want you on our team.
- You are customer focused and committed to helping members reach their potential.
- We value an enthusiastic approach and a willingness to learn finding innovative solutions when faced with challenges.

Relevant Industry Qualifications are essential for this role. Qualifications required include:

- Completion of Year 12 or Certificate III or higher in Business Administration or relevant experience in this field.
- Current Registration to Work with Vulnerable People (RWVP).

**About us**:
The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

- Above Award wages and Employer Superannuation at 11% with salary sacrifice options.
- Flexible work arrangements.
- A wide range of leave entitlements.
- Health and Wellness programs, including onsite gyms.
- Free membership at Hobart Aquatic Centre.
- An Employee Assistance Program that offers onsite visits.
- Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

As a Local Government Recreation Centre in the City of Hobart, we can offer excellent training and support for career growth.

Learn more about what the City of Hobart can offer you.

Learn more about our vision, mission and values.

**How to apply**:
**Before you begin**:
**Selection process**:
Learn more about the selection process on our website.

**Applications close 11:59 pm Sunday 24 November 2024 (AEDT).