Customer Service Officer

2 weeks ago

Hobart, Tasmania, Australia Blundstone Australia Pty. Ltd. Full time $45,000 - $60,000 per year

About Us

For over 150 years we have made the toughest, no-nonsense footwear for work and play. We now distribute across six continents and over 70 countries.

We are proudly family owned and operate our Head Office from our home in Hobart, Tasmania. Our products are developed in Hobart, we use the best resources available from all over the world to develop footwear that keeps pushing the boundaries - from the iconic elastic-sided boots loved worldwide to gumboots, lace-up safety footwear for men and women, heavy industrial footwear and casual boots.

Our people are dedicated and highly skilled, our commitment to our product has underpinned our success to innovate and exist for decades, we believe our people's commitment will continue to drive our success into the future.

About the Role

We're looking for a proactive and detail-oriented Customer Service Officer to join our Customer Service team. In this role you'll be the first point of contact for our customers and play a key role in delivering exceptional service.

This is a full-time, permanent position based at our Moonah head office, with a Monday - Friday roster.

Key Responsibilities

  • Enter and manage sales orders and returns with accuracy and efficiency

  • Respond to customer enquiries via phone and email

  • Collaborate with internal teams and external stakeholders to resolve issues and ensure customer satisfaction

  • Provide front reception coverage and greet visitors
  • Use systems including Zendesk, Dynamics 365 (D365), and Microsoft Office Suite

About You

You're a confident communicator with a keen eye for detail and a genuine passion for helping people. You thrive in a team environment and bring experience from previous customer service, retail, or administrative roles.

What We Offer

  • A competitive hourly rate
  • On-site parking
  • Discounted Blundstone products
  • A supportive team environment in a proudly Tasmanian business

How to Apply

If you're ready to be part of a brand that's built to last, we'd love to hear from you

Applications close 5 pm Tuesday 9 September 2025. If you have any questions, please reach out to

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