Dispute Assessment Officer

An exciting opportunity exists for a Dispute Assessment Officer to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services.
- Utilise your assessment and administration expertise to provide support and advice to the Regulatory Assurance and Policy branch
- Fixed for 24 months, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
- VPS Grade 3, $72,751 - $88, 336 plus superannuation.

About the Business Unit
Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes the Dispute Settlement Centre Victoria (DSCV), and Domestic Building Dispute Resolution Victoria (DBDV). Dispute Services provides for the more timely, fair, and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive

About the Role
Working as an integral part of a Dispute Assessment team and reporting to the Senior Manager - DSCV, the Dispute Assessment Officers will manage disputes from initial assessment onwards, and will, if required, also conduct in-person mediation with both parties. Based on theoretical knowledge and practical experience, assess and analyse disputes and diagnose dispute resolution requirements.
Some of your duties may include
- Undertake the assessment and analysis of the dispute and diagnose dispute resolution requirements.
- Provide advice to parties on options available and make recommendations using the assisted settlement processes to provide fast resolution including independently providing parties with appropriate third-party referrals as needed.
- Encourage parties to explore potential solutions and find mutually acceptable outcomes, using a facilitative approach to resolution and ensure issues are clarified.

About You
- A working knowledge of relevant legislation and Acts
- National Mediator Accreditation and conciliation experience is desirable
- Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement
- Ability to build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations

**Qualifications/Requirements**:

- National Mediator Accreditation and conciliation experience is desirable.
- Experience resolving disputes is highly desirable

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.

How to Apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19.

Upon commencement of employment with the department you will be required to provide evidence that you have an up-to-date vaccination status within the timelines specified by the department into the DJCS Service Portal. This includes evidence of all doses of a COVID-19 vaccine required by the department (from time to time).

**Acceptable evidence includes**:
COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)

Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.