Dispute Assessment Officer

2 days ago

Melbourne City Centre, Australia Department of Justice and Community Safety Full time

Utilise your dispute resolution expertise to provide support and advice to Consumer Affairs, Liquor, Gaming and Dispute Services
- VPS Grade 3: $72,751 - $88,336 plus superannuation
- Three fixed-term, full-time opportunities available for 24 months each within a high-performing and passionate team in the Victorian Public Service.

About Us
Dispute Services is a multi-dispute agency within the Department of Justice and Community Safety which includes the Dispute Settlement Centre Victoria (DSCV), and Domestic Building Dispute Resolution Victoria (DBDV).
Dispute Services provides for the more timely, fair, and less costly resolution of disputes while it empowers and assists the Victorian community to prevent and appropriately resolve issues, alleviate pressure on the judicial system and help the community to thrive.
About the Role
Working as an integral part of a Dispute Assessment team and reporting to the Project Lead - Residential Tenancies the Dispute Assessment Officers will manage disputes from initial assessment onwards, and will, if required, also conduct in-person mediation with both parties. Based on theoretical knowledge and practical experience, assess and analyse disputes and diagnose dispute resolution requirements.
An exciting opportunity exists for three Dispute Assessment Officers to join our team in Dispute Settlement Centre Victoria (DSCV), Dispute Services.
About You
- A working knowledge of relevant legislation and Acts
- Demonstrated experience in a high-volume case management environment
- Experience in the assessment of disputes, case management and dispute resolution techniques
- Demonstrated ability to provide authoritative advice and make third party referrals in a dispute resolution setting
- Ability to build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations, as well as seeking options to resolve conflict
- Ability to tailor communication according to the audience to effectively influence and persuade, as well as planning how to tackle objections.

**Qualifications/Experience**:

- National Mediator Accreditation and conciliation experience is desirable
- Experience in dispute resolution techniques, including in the assessment of disputes, case management, and facilitative settlement.

For more information on the accountabilities and key selection criteria for the role, please refer to the attached position description.
How to Apply

**FOR INTERNAL VPS EMPLOYEES**:
**IMPORTANT INFORMATION**:
The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the department's obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all DJCS employees be fully vaccinated against COVID-19 in order to undertake duties outside of their homes.

Prior to commencement of employment with the department you will need to provide evidence that you are vaccinated against COVID-19. Acceptable evidence includes:
COVID-19 digital certificate (available via your myGov account)

Your immunisation history statement (available via your myGov account) or

A letter from the GP who vaccinated you.

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