Clinic Admin Support Superstar

_**Shout out to our future Clinic Admin Support Superstar**_

Our team are hanging out to meet you

We've got a great opportunity available for an energetic, friendly and organised Clinic Admin Support role in our busy Myotherapy and Osteo clinic in Rowville.

The role involves supporting our team of 8 Myotherapists and 1 Osteopath, including Patient & Practitioner admin support, general admin and marketing tasks.

**Patient & Practitioner Admin Support tasks**:

- Answer the phone
- Manage bookings in Cliniko
- Greet patients and guests
- Process payments
- Rebooking patients
- Making follow up calls
- Support practitioners with any admin assistance they need

**General Admin tasks**:

- Generating weekly Reports for the CEO - KPI reports, cancellation report, retention report, New Patient source report
- Team tasks - coordinate content creation projects with our practitioners for publishing
- Invoicing patients with funded care (MS Employment, NDIS, Aged Care Packages, etc)
- Receipt management
- Scan and file documentation

**Marketing tasks**:

- Publish blogs written by the team on our website
- Create social media content on Canva Pro
- Schedule social media posts for Facebook, Instagram and other platforms, including content provided by the team
- Engage with our audience on social media, including a high level of activity in local online groups, sharing our existing content online, engaging with new followers, getting our organic reach up by sharing our blog articles in response to questions online, etc.
- Manage reactivation campaigns and other text responses in our CRM
- Help practitioners develop networking relationships with local like minded businesses

**About Us**

Simple Wellness is an award winning healthcare clinic, offering Myotherapy and Osteo services in the Eastern Suburbs of Melbourne.

We're a group of friendly and fun pain experts who thrive on helping make big changes to the quality of life of people who suffer from pain, injury and physical health conditions.

Our clinic is part of the Rowville Lakes Village shops, with heaps of free parking and a great cafe next door.

Growing a team culture that values fun, collaboration and a high level of patient care is really important to us. We take the team out for regular team building dinners and activities, and we love to praise, recognise and reward our team.

**About You**

We might be looking for a unicorn here... _or maybe we're looking for you??_

We're looking for:

- a truly nit-picky level of attention to detail;
- a natural talent for organisation (do you love a To Do List or Spreadsheet?);
- a creative flair;
- tech savvy and quick to pick up new programs and procedures;
- fluent in Social Media (Facebook and Instagram primarily);
- great customer service in person and on the phone;
- the ability to easily transition between tasks and get it done;
- oozing with positive attitude;
- Bonus points if you are a nerd of any variety

This role is ideal for someone who has experience in a similar position blending reception, admin and marketing tasks.

Don't know anything about Myotherapy or Osteo? No stress, we can teach you about that

Are you Neurodivergent? So are most of our team Although you don't need a touch of the neurospice to fit in with us, we are very neurodivergent-friendly and embrace the elements of creativity, out-of-the-box thinking and energetic enthusiasm

**About the Role**

This is a 25 hour permanent part time role, working 5 hours per day Mon-Fri, with the potential to grow to a full time position.

Remuneration depends on your experience, we pay on the Health Professionals and Support Services Award (MA000027) Support Services Employee rates.

Superannuation is paid at 12%.

The clinic is closed on Public Holidays.

All staff members get access to a free monthly 50 minute treatment with one of our practitioners - after all, we need to walk the talk when it comes to proactive physical health

**Shortlist and Interviewing**

We are determined to hire the absolute best fit for our clinic, rather than rushing the process to hire quickly.

If you're shortlisted, we'll ask you to send us a quick video answering a few of our top questions before we invite you in for an interview in person.

**To Apply**

Please send us your resume and cover letter that demonstrates your experience in a similar admin support role, and the attributes you have that make you the ideal person to join our team.

**Job Type**: Part-time

Pay: $25.00 - $28.00 per hour

Expected hours: 25 per week

Schedule:

- Afternoon shift
- Day shift
- No weekends

Work Location: In person