Service Delivery Co-ordinator

2 weeks ago

Gold Coast, Australia Beaumont People Full time

Full-time position with a competitive salary
- Amazing company culture and work/life balance
- Hybrid workplace - after induction and training primarily work from home

Are you a highly organised, motivated self-starter who smashes expectations and has a personal history of setting and achieving their own goals? Our client is looking for a Service Delivery Coordinator to manage a tenacious team of techs to help keep them on track and maintain their excellent customer service standards.

**The Perks**:

- Full-time position with a competitive salary
- Hybrid workplace (3 days a week in the office for training then primarily work from home)
- Work/Life balance a priority - NO working outside of contract hours
- Amazing team culture (office dogs anyone?)
- Non-technical role in a tech based company - NO tech experience required

**About the company**:
GCIT are an award-winning managed service provider (MSP) based in Tweed Heads 2485, servicing Northern NSW, Gold Coast and beyond. They maintain a fun, flexible office environment and don't encourage anyone to overextend themselves, supporting each other to even out their workloads. Their mission is to provide clients with comprehensive cyber security solutions and expert IT support.

They’ve built a business by providing outstanding IT support to small businesses around Australia. Most clients come to them via word-of-mouth based on exceptional service, and maintaining a five-star average Google review rating with over 120 reviews.

**About the role**:
Yes this is a tech company, but this is NOT a tech based role. As the Service Delivery Coordinator, your day to day tasks will include
- First point of contact for customer support
- Triage service tickets based on priority
- Manage technicians diaries, time entries and team timesheet quality
- Management of preventive maintenance standards
- Review techs work and manage escalations to ensure work gets completed
- Creating quotes and proposals on behalf of salesperson
- Change management
- Resource allocation
- Procurement

**About you**:

- Excellent customer service and communication skills
- Highly organised individual with the ability to multi-task
- Self-motivated and can work to your schedule
- Strong attention to detail
- Proactive mindset with problem-solving abilities
- Previous experience in customer service, EA/PA/secretarial, project management, operations management, office management or diary management highly advantageous
- Previous experience with ConnectWise Manage (not required but desired)

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