Customer Service Team Leader

4 days ago

Sydney, Australia PFD Food Services Full time

**Located in Chullora**:

- **Full-time leadership role**:

- **Great remuneration + employee discounts**

There are **regular** customer service roles, and there are **customer service** roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is **anything but regular**.

Our team are given the tools, insight, and autonomy to do their jobs and help our **customers build successful businesses**.

We **tailor our approach to meet the local market needs** and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country.

Opportunities with us are for the taking

**Purpose of role**

The purpose of this role is to help the Customer Service Manager and Supervisor to manage the day to day activities of the Confectionery Customer Service Team, ensuring our customers are serviced effectively and in a timely manner whilst maintaining and developing good customer relationships.

**Key Responsibilities**
- Assist Customer Service Representatives in meeting their daily requirements
- Maintain and develop customer service relationships
- Respond to phone customers in an efficient and courteous manner
- Liaise with relevant managers and internal stakeholders to ensure any customer complaints are rectified
- Help maintain an engaging and positive work environment
- Help coordinate rosters and staff to work in with peak business requirements and annual leave periods

**Key Competencies, Skills and Qualifications**
- Must have Customer Service Team Leader experience
- Well versed with customer service, telesales and administration processes
- Attention to detail
- Great communication and organisational skills
- Capable of working under pressure in a team environment
- Show initiative and a positive attitude

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
- Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers._

**PFD Food Services is an Equal Employment Opportunity employer

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