Customer Service
2 weeks ago
**Job Snapshot**:
**Location**:
- Greater Western Sydney**Work Type**:
- Permanent
**Category**:
- Admin/Customer Service
**Job ID**:
- 533651**Job Summary**:
**The Organisation**
Our client is a market leader in the online Australian literature market and is looking for an experienced and passionate Customer Service Officer to join their team on a permanent basis
Conveniently located in Rhodes, our client has a vibrant and dynamic environment with a strong team culture. This is a permanent role, with training and development provided to ensure individual performance and growth.
**The Opportunity**
The successful applicant will work with our customers via phone calls, answering customer queries and resolving customer problems. Those with a positive attitude, attention to detail and desire to offer the best service experience, will be best suited to the role.
As a Customer Service Officer, your responsibilities will include:
- Process all incoming orders checking for stock availability and providing orders with the correct status information.
- Promptly escalate and report issues in line with company policies and procedures.
- Complete customer support administrative tasks as directed including making outbound customer follow-up calls and messages including (but not limited to) PayPal disputes, eBay order support, Order Processing and Status updates, Returns processing and administering Customer Pick-up parcels and Customer order status and progress.
**Skills and Experience**
To be successful in this role, the below skills and experience is desired.
- Experience in call centre and/or customer service roles
- Ability to build rapport quickly through strong phone manner.
- High attention to detail with outstanding written and oral skills.
- A strong passion for providing exceptional customer service.
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