Customer Service
2 weeks ago
Permanent full & part-time roles available, Mon-Fri, WFH hybrid policy $64-66,000 + sup + rewards&discounts
**Your new company**
Australian based Medical device company, manufacturing a plethora of products onshore & offshore to supply the healthcare industry.
**Your new role**
These responsibilities include but are not limited to:
- Manage and provide professional and outstanding first level customer service to our customers across all brands.
- Resolve a variety of customer enquires at the initial first level contact and when necessary, escalate customer enquiries through to the second level escalation point.
- Learn, understand and articulate industry terminology to our customers.
- Take ownership and personal responsibility to ensure customer satisfaction by meeting and exceeding our customer's expectations.
- Convey accurate information and assist in the education of our customers about our processes, delivery dates and account enquiries.
- Actively identify opportunities to promote additional products, features and services to our clients, and to ensure a seamless customer service experience.
- Assisting and supporting the Customer Solutions Manager with ad-hoc projects, tasks and responsibilities.
**What you'll need to succeed**
Previous experience in a phone based Customer Service role or exposure to the healthcare/medical industry is desired but certainly not essential. Above all, strong values and a passion to provide a really great service to customers is what is required for this role. You must also be able to commute to Alexandria - Mascot station is a 10-minute walk and parking is available.
**What you'll get in return**
Join a reputable brand with strong values and a great value proposition, creating a great place to work:
- With a collaborative, fun and chilled culture
- By monthly team socials
- Rewards and recognition programs
- Discounts across multiple brands
- Paternity program
- WFH hybrid - 2 days from home
- Company is growing
- Focus on up-skilling and development
- Based in Alexandria, 10-min walk from Mascot station, onsite parking available
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2805948
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