Fraud Assist Analyst

5 days ago

Melbourne City Centre, Australia NAB Full time

Fraud Assist Analyst
- Job number: 803573
- Primary position location: VIC- Melbourne CBD
- Category: Call Centre/Contact Centre
- Work type: Fixed term Full time
- Closing at: Oct 1 2025 - 17:00 AEST

**Favourite**

- **Be part of an inclusive team making a real impact for our customers**:

- **12 Month Fixed Term Contract starting October 2025**:

- **Enjoy hybrid working, support and a convenient location at 700 Bourke Street, Docklands**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Fraud Assist Analyst, you will be answering critical calls from our customers that may have been impacted by fraud.

**Each day, you’ll go above and beyond to**:

- Make sure our customers feel safe and informed by giving them the right information about our process and products.
- Receiving up to 40 inbound calls from customers who have been impacted by fraud and require support.
- Every customer circumstance is unique, requiring empathy and understanding and we want to make sure our customers feel supported and find solutions as soon as possible.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven customer service experience with the ability to manage complex inquires and deescalate challenging situations
- You will be an empathetic and resilient communicator as well be able to support vulnerable customers with care and professionalism
- Demonstrated ability to thrive in high volume environments and can confidently handle back to back calls (40 +per day) while maintaining the quality of service.
- This role requires you to work on a rotating roster between Monday to Sunday 10am - 10pm and for you to work in office full time for at least the first 12 weeks.

**Next Steps for this role**:
**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

  • Fraud Assist Analyst

    2 weeks ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Job number: 802083 - Primary position location: VIC- Melbourne CBD - Category: Compliance, Regulatory Risk & Financial Crime - Work type: Fixed term Full time - Closing at: Aug 18 2025 - 23:55 AEST **Favourite** - 12-month fixed term contract, rotational work schedule**:10:00am until 10.00pm**: - Based at our stunning **700 Bourke...

  • Fraud Assist Analyst

    7 days ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Job number: 802893 - Primary position location: VIC- Melbourne CBD - Category: Call Centre/Contact Centre - Work type: Fixed term Full time - Closing at: Sep 18 2025 - 23:55 AEST **Favourite** Supporting our customers when they have been impacted by fraud is critical to NAB. Every customer circumstance is unique, requiring empathy...

  • Fraud Assist Analyst

    3 days ago

    Melbourne City Centre, Australia NAB Full time

    Fraud Assist Analyst - Job number: 799262 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Category: Call Centre/Contact Centre - Work type: Fixed term Full time - Closing at: Mar 28 2025 - 17:00 AEDT **Favourite** Supporting our customers when they have been impacted by fraud is critical to NAB. Every customer...

  • Fraud Assist Analyst

    3 days ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Fraud Assist Analyst - Part TimeJob number: 803572Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Part timeClosing at: Oct :00 AEDTFavouritePart time role available, Monday to Friday hours, 25 hours a weekBe part of an inclusive team making a real impact for our customersEnjoy a hybrid role, support and a...

  • Fraud Analyst

    1 week ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Fraud Analyst

    7 days ago

    Melbourne, Australia AGL Energy Full time

    As the needs of our customers change, so do we. At AGL, we believe progress is powered by our people. If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today. Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more...

  • Fraud Assist Analyst

    1 week ago

    Melbourne, Victoria, Australia NAB Full time $60,000 - $90,000 per year

    Be part of an inclusive team making a real impact for our customers12 Month Fixed Term Contract starting October 2025Enjoy hybrid working, support and a convenient location at 700 Bourke Street, DocklandsOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates...

  • Complex Fraud Analyst

    6 hours ago

    Council of the City of Sydney, Australia Singtel Group Full time

    Select how often (in days) to receive an alert: Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. This role is a 12 month fixed term contract, based in Macquarie Park - Sydney. Reporting to the Fraud Risk Operations Associate Director, the...

  • Senior Analyst – Fraud Detection

    2 days ago

    City of Melbourne, Australia Bank Australia Limited Full time

    Posted: 22/09/2025 Closing Date: 20/10/2025 Job Type: Permanent - Full Time Location: Collingwood or Mascot Job Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building...

  • Fraud & Inventory Analyst - Fixed Term Contract

    2 weeks ago

    Melbourne, Australia David Jones Full time

    **Fraud & Inventory Analyst - fixed term contract**: **Job No.**: 538902 **Location**: Melbourne - CBD & Inner **Job type**: Limited Tenure **The opportunity** **A new and exciting opportunity has arisen for a Fraud & Inventory Analyst to join the Dynamic Omni Channel Operations team at David Jones in this fixed term contract role.** Reporting to the...