Fraud Analyst

5 days ago

Melbourne, Australia AGL Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you’re set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now’s an extraordinary time to work with us. We’re taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That’s what we call progress. To achieve it, we’re bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role
- A permanent opportunity in the Governance & Assurance team - a genuine career development opportunity
- Melbourne based

We have an opportunity for a curious individual with strong business/process knowledge (ideally in Customer Markets) to join our team as a Fraud Analyst. We are looking for someone to bring with them a wealth of AGL knowledge in both processes and procedures as well as established internal stakeholder relationships

This role is critical as part of the Fraud Management's Team transformation into an enhanced fraud assurance function. The Fraud Analyst role is primarily responsible for developing, optimising and providing insight & advice on prevention controls within the fraud space.

The Fraud Analyst will assist in identifying, developing and monitoring effective fraud management controls across AGL’s Customer Markets. This role contributes to ensuring AGL’s corporate governance objectives are met, protecting AGL’s customers and mitigating any revenue leakage to AGL or our customers caused by fraud events.

What you’ll be doing (Main key responsibilities)
- Internal and external audits
- Compliance uplift
- Response to external regulator/government notices or information requests
- Investigation, resolution, and minimization of wrongful disconnections
- Complaint reduction
- Incident management
- Mandatory government energy efficiency schemes

About You

What you’ll bring to the table:

- Good understanding of regulatory guidelines and Energy industry
- Process knowledge in credit management and collections
- Able to analyse processes, identify root cause, recommend a solution & drive the solution to completion
- Strong analytical and reporting skills with attention to detail
- High quality written and verbal communication
- Proven experience as a business/operational analyst in similar or related businesses
- Experience with process management and understanding of business drivers, preferably in utilities
- High proficiency using Microsoft Office tools such as Excel, Powerpoint
- Knowledge of analytical scripting languages such as SQL would be advantageous but not essential

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
Job Family Group:
Business and Organization Analysis Management

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