Staff Engagement Officer

Be part of a committed wellbeing team
- Provide welfare and wellbeing support throughout the company
- Put those event planning skills to the test in a relaxed office environment

**Job Details**
Position - Staff Engagement Officer

Employment Type - Part-Time (30 Hours Per Week)

Award - Clerks - Private Sector Award (MA000002)

Clerks - Private Sector Award (MA000002) - Level 3

$26 - $31 p/h (3 month probationary period)

Location - Head Office: L2, 66 Victor Crescent, Narre Warren VIC 3805
- (This may change during employment if applicable)_

The Staff Engagement Officer will provide the welfare and communication between our support staff and office. By liaising with staff on a routine basis and organising events to continue engagement.

**What's our purpose?**
At Community Staffing Australia we want to nurture a culture of empowerment, empathy and stability within our vulnerable communities by engaging highly compassionate leaders.

**How do we deliver our purpose?**
Community Staffing Australia adopts a philosophy and understanding that our staff are at our centre, which will support our vision and goals To be successful in providing a solid foundation of support in the communities we serve, we must first ensure our valued employees are supported. To achieve this, we must provide our valued employees are acknowledged and recognised to allow them to perform their best to achieve positive outcomes.

**Who are we looking for?**
Your Team Leader experience will help maintain a high engagement of our support staffing teams to maintain positive engagements with the vulnerable groups we work with. Being empathetic to staff needs is paramount, which underpins our staff support strategies.

This allows us to engage the most suitable community support workers to grow our passionate carer workforce and provide essential support to our clientele.

**What's involved?**
Primary Responsibilities & Key Duties
- Routine engagement phone calls.
- Event planning and management for staff and clients
- Staff welfare checks
- Day to day planning and administration tasks
- Liaising with Human Resources, Staff Coordination & Recruitment Team
- Assist with Staff Coordination Team as needed
- Liaise with the Marketing team to organise Social media and other marketing campaigns.
- The responsibilities as specified above may be altered in accordance with the changing requirements of the position._

**Performance Indicators**
- Sector & organisation purpose & values_
- Leadership & teamwork_
- Work collaboratively with team members while showing leadership qualities.
- Organise own workload while guiding less experienced or new staff.
- Shares knowledge and information with team members.
- Able to work with mínimal supervision, knowing when to escalate issues.
- Communication_
- Deals with non-routine enquiries.
- Uses effective listening skills and seeks, provides and/or shares information with people appropriately.
- Can adapt communication style to meet people's needs and backgrounds.
- Able to resolve conflict pr problems and can ask for assistance when required.
- Has a network of internal and external contacts relevant to the role.
- Clients/Organisations relations_
- Assists clients in addressing their needs and expectations.
- Has practical knowledge of supports and services available.
- Is flexible and suggests alternative service solutions, provides information or makes necessary referrals.
- Demonstrates confidentiality and awareness of diversity in relation to sensitive issues.
- Assists with building and maintaining positive relationships with clients.
- Personal accountability_
- Adheres to organisation policies & procedures and all relevant government legislation and relevant standards.
- Evaluates own work to ensure quality and safety standards are met.
- Adopts a professional approach to own personal accountability.
- Maintains the organisation's image and reputation.
- Innovation_
- Undertakes tasks using a resourceful and creative approach.
- Suggests changes to improve quality in own work and makes agreed changes.
- Assists with the review and/or development, implementation and improvement of specific work practices and procedures.

**Skills & Experience**
To perform this role successfully, you must be able to demonstrate the below essential qualifications, experience and skills satisfactorily.

**Academic or Professional Qualifications**
- Organisational Skills_
- Communication (clear and effective communication)
- High attention to detail
- Event planning experience
- Highly regarded qualification in the Human Services Sector (e.g., psychology, counselling, community services)
- Proficient in administrative tasks
- Proficient in mac environment and computer skills
- Experience in Social Media/Marketing
- Skills & Delivered Performance_
- Demonstrated skills in effective communication and well developed interpersonal skills
- Well-developed organisational and computer skills with a sound knowledge of a Mac