Customer Care Team Leader

Employee benefits, incentives, discounts, shares & more
- Enjoy job security and work/life balance (no weekends)
- Supportive management and career development opportunities

**YOUR OPPORTUNITY**

Are you ready to grow your long term management career with us? A unique opportunity has become available to lead our close knit **Trade Store** team in **Carole Park QLD**

As our new **Customer Care Team Leader** no two days will be the same, and we're looking for someone who is a confident leader and communicator. This role will see you working hands on in store to support, coach and mentor the team, manage the smooth and efficient running of the Trade Store, and drive exceptional customer service experiences for our clients.

Our supportive management will provide you with all the training you need to be set up with success from the beginning

**Your key responsibilities include, but not limited to**:

- Act as a role model by leading, coaching and mentoring our Trade Store team
- Conduct regular performance development discussions and planning meetings with all direct reports to clearly identify targets, as well as opportunities for career development and succession planning
- Support and work collaboratively with other key stakeholders across the business to drive outstanding service for our customers
- Pro-actively look for ‘better ways of working’ and implement and integrate process improvements in line with the overall business strategy
- Work in store with the team to provide exceptional customer service, managing customer requests, sourcing parts, and ETA’s on backorders
- Manage daily stock replenishment/stock rotations/stocktakes, as well as general housekeeping and maintenance of showroom displays

**What you'll bring to the role**:

- Previous experience leading a Customer Service team, with a focus on process improvement, exceptional customer service, coaching, and development
- Lead by example promoting our ‘customer first’ values
- Focused on process improvements to ensure all KPI’s are met consistently
- Thrive in a fast paced, ever-changing environment
- Results-driven with the ability to influence and negotiate with key stakeholders
- Strong problem-solving and conflict resolution skills

**CULTURE & BENEFITS**

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Permanent salary and other incentives
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Attractive Wesfarmers share plans every year
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Team events and celebrations to recognise our amazing Team Members
- Further Wesfarmers discounted offers from over 300 corporate partners
- Generous paid parental leave policy & more

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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