Customer Experience

5 days ago


Banyo, Australia Tradelink Full time

**Key Responsibilities**:

- Troubleshoot and resolve technical issues related to website navigation, account login, payment processing, and other online functionalities.
- Computer literacy and aptitude to learn new systems quickly
- Collaborate with internal teams such as IT, logistics, and sales to address complex customer inquiries and escalate unresolved issues as necessary.
- Strong attention to detail and ability to problem solve

**Qualifications**:

- Previous experience in customer service, preferably in an online retail environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Strong problem-solving skills with the ability to troubleshoot technical issues independently
- Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail

**Preferred Qualifications**:

- Minimum 1 year experience in a similar role
- Familiarity with e-commerce platforms and online payment gateways.
- Experience using Salesforce Service Cloud
- Knowledge of customer service best practices and industry trends.

**Job Types**: Fixed term, Contract
Contract length: 12 months

Pay: From $62,400.00 per year

Schedule:

- 8 hour shift
- Day shift
- No weekends

Work Authorisation:

- Australia (required)

Work Location: In person



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