Customer Experience
5 days ago
**Key Responsibilities**:
- Troubleshoot and resolve technical issues related to website navigation, account login, payment processing, and other online functionalities.
- Computer literacy and aptitude to learn new systems quickly
- Collaborate with internal teams such as IT, logistics, and sales to address complex customer inquiries and escalate unresolved issues as necessary.
- Strong attention to detail and ability to problem solve
**Qualifications**:
- Previous experience in customer service, preferably in an online retail environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Strong problem-solving skills with the ability to troubleshoot technical issues independently
- Ability to multitask and prioritize in a fast-paced environment while maintaining attention to detail
**Preferred Qualifications**:
- Minimum 1 year experience in a similar role
- Familiarity with e-commerce platforms and online payment gateways.
- Experience using Salesforce Service Cloud
- Knowledge of customer service best practices and industry trends.
**Job Types**: Fixed term, Contract
Contract length: 12 months
Pay: From $62,400.00 per year
Schedule:
- 8 hour shift
- Day shift
- No weekends
Work Authorisation:
- Australia (required)
Work Location: In person
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