Customer Service Representative

1 week ago

Banyo, Australia Tradelink Full time

At Tradelink, we believe in going beyond just making a sale. Our goal? To provide the best solution for every single customer and keep pace with their needs. Your role as a Customer Service Representative? Helping the Tradelink community make it happen

**The Tradelink Opportunity**

Reporting to the Customer Service Manager, you will play an important part in providing a seamless customer experience and be the primary point of contact for our customers.
- You will be trained to have a diverse knowledge of Tradelink’s products and promotions so you can best serve customers and meet KPIs. Thrive in a great team while being supported by Tradelink and the Fletcher Building Group, a leading national company within the industry.

As a Customer Service Representative your responsibilities will include:

- Handle inbound and outbound enquiries, as required, and within the time frame and quality standards.
- Act as the first point of contact, de-escalation and resolution for all customer service queries.
- De-escalate, resolve and follow up on complaints from customers, without directing the customer elsewhere.
- Develop and maintain a thorough understanding of service/product, processes, systems and promotions.
- Deliver industry leading customer service that differentiates Tradelink from our competitors.

**Ready for the challenge? Here’s what you’ll need**
- Minimum 1 years’ experience working in a fast-paced customer service or contact centre environment.
- Highly developed conflict de-escalation and resolution skills
- Ability to build rapport, negotiate and form relationships and integrate diverse groups.
- Passion for putting customer first and providing a world class service experience.
- Customer service-related tertiary qualifications - Desirable
- Building, construction or plumbing industry knowledge - Desirable
- Salesforce or other CRM experience - Desirable

**Why Tradelink? Real People, always.**

We’re a well-respected Australian brand built on real, hard-working people. There are so many stories of Tradelink people doing great work and progressing in the business - either stepping up, moving across or growing right where they are. And you can do that too Here’s why our people love working at Tradelink:

- ** It’s the people** - they’re the best in the business, but they’ve never forgotten what the word ‘team’ means.
- ** It’s the relationships** - people who understand true partnership; they help and back each other because they know we’re better together.
- ** It’s the opportunity** - with branches across the country and a support office that’s invested and evolving, the opportunities are endless.
- ** And we love the challenge** - Tradelink people have the guts and heart to be bold. And we hope you will too. Because here your successes will be seen and you’ll feel every win.

**On top of that, we offer some great benefits for you**:

- An incentive program
- Staff discounts including banking, optical, health insurance and of course with Fletcher Building businesses
- A parental leave scheme with 26 weeks of full pay for primary carers and 4 weeks full pay for secondary carers
- Access to a company share scheme with free award shares
- Team development opportunities including formal programs and an education fund enabling you to choose your own career development options

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