Home Loan Specialist

3 days ago

Wyong, Australia ING Full time

**Are you a sales superstar who is passionate about helping customers achieve their new home dream?**:
**Move your career in our Direct Mortgages Team**:
It’s a fun and exciting time to join ING and we are looking for passionate, driven and customer centric **Home Loan Specialists** to join our high performing **Direct Mortgages Team.**

We value flexibility at ING, and in this role you’ll manage customers and work across your own schedule - and we’ll give you the support and coaching needed to succeed

Our Home Loan Specialists are required to participate in a rotating roster between the hours of **8am to 8pm** and you will be required to work the occasional Saturday shift.

**What are you going to do? You will be**
- Contacting and updating customers from initial call through to settlement;
- Driving growth in our Direct Mortgages portfolio;
- Determining product options in line with information gathered from customers;
- Establishing and building a working relationship with your sales support teams/colleagues;
- Meeting and achieving high levels of customer satisfaction measured in ‘Customer Experience’ Surveys.

**What are we looking for? Someone who has**
- Sound knowledge of Mortgages and Mortgage Policies;
- Great initiative - if you don’t know the answer you will ask the question; a true self-starter with a can-do attitude;
- Proven experience working to tight deadlines and meeting agreed KPIs;
- A customer centric mindset and a genuine desire to provide exceptional service;
- High attention to detail and the ability to manage multiple priorities effectively;
- Strong verbal and written communications.

**What are the benefits for you?**
- Annual rest day - an extra day of leave
- Annual impact day - volunteer to have an impact on the community
- Superannuation paid fortnightly - grow your super faster
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Open, dynamic and supportive team environment.
- Employee Wellbeing Program so that you can be your “Best You.”
- Parental Leave of up to 14 weeks paid leave to eligible employees.
- Free onsite parking at our Wyong office.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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