Customer Care Specialist

Are you ready for a career change in 2025?

Make compliment worthy convos your job by joining our Customer Care team

Our Customer Care Specialists help make us who we are as Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do. Come "Do Your Thing" at ING.

We have multiple roles available for a 3rd of March start date at our swanky Customer Care HQ in Wyong. You’ll be joining a fun and fast paced environment where there is opportunity to grow within your role. Our Contact Centre is an excellent start for those looking to expand their career and take on a new challenge.

These positions are Full Time and require you to work a 7-day rotating roster including weekends and public holidays. You will have full availability to work an 8-hour shift scheduled at any time during our late shift band (12pm - 12am). Our rosters are published 4 weeks in advance.

Example of a real-life roster:

- Week 1: Monday, Tuesday, Thursday, Friday (12pm - 8pm). Sunday (6am to 2pm).
- Week 2: Monday - Friday (1pm - 9pm).
- Week 3: Monday, Wednesday, Thursday, Friday (12:30pm - 8:30pm). Saturday (11am - 7pm).
- Week 4: Tuesday - Friday (4pm - 12am). Sunday (8am - 4pm).

Our Customer Care Specialists are scheduled for one weekend shift per week (Saturday or Sunday) for 3 out of 4 weeks a month. While you can be scheduled for any shift band on a weekend, we allow the flexibility to volunteer for specific shift times on weekends.

We also provide 8 weeks of paid training which will run Monday to Friday (12pm - 8pm). It’s important that you’re committed to having full availability during training, so you don’t miss out on any important information, and you can kick-start your career at ING

What you'll do
As a Customer Care Specialist for a digital bank, you’ll be the first voice our customers hear when they call us for help. You’ll assist customers with a range of different enquiries related to our Daily Banking products by using your active listening, analysis and customer service skills.

What we’re looking for
- Minimum of 6 months' work experience in a high volume, fast paced environment.
- Call Centre experience would be beneficial.
- Excellent communication skills and the ability to create a positive experience for every customer.
- Flexibility to work a rotating roster in a structured environment.
- Demonstrated resilience in handling customer queries in an empathetic and professional manner.
- The ability to learn new technology and navigate computer systems efficiently and accurately.

What's in it for you?
- Encouraged work/life balance with our FlexING policy of 40% work from home after training.
- Penalty Rates of 20% for any late shifts finishing after 8pm and 50% on weekends.
- Annual rest day - an extra day of leave
- Employee Wellbeing Program so that you can be your best self.
- Regular coaching and mentoring sessions with your Team Leader to support your individual growth journey.
- Free onsite parking with local cafes and amenities nearby.
- Discounted ING Home Loans and Health Insurance.
- Please ensure you have attached your updated resume with your most recent work experience._

Discover what our people have to say about working at ING:
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, February - July 2024 (n = 29,688) when compared to customers of the 10 largest ADIs operating in Australia.

Still in two minds?

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