Team Leader

3 days ago

Wyong, Australia ING Bank (Australia) Full time

**Are you a passionate people and customer focused leader?**:
**Come and “Do Your Thing” closer to home**:
Our swanky new Customer Care HQ has opened on the Central Coast and due to internal promotion, we have an opportunity available for an energetic and dynamic **Team Leader **to develop and lead one of our high performing teams. Come make your next career move with us

In this role, you'll be responsible for up to 18 Customer Care Specialists ensuring team engagement and delivery of operational objectives.

We are looking for someone that can coach develop and motivate a team, as well as manage escalated client issues to ensure the delivery of an exceptional Customer Experience. Additionally, you’ll have the opportunity to expand your career with ING while driving customer centric outcomes in a fantastic team

**What are you going to do? You will be**
- Leading a team to meet high performance individual, team and Contact Centre KPI’s and expectations.
- Delivering sales through service by providing outstanding customer service to all internal and external customers.
- Using available reporting to plan and execute actions linked to KPI’s.
- Managing client escalated issues and resolving in a timely manner.

**What are we looking for? Someone who has**
- Proven management and leadership experience in a fast paced and high volume environment. Call centre leadership experience will be highly regarded.
- Coached and developed individuals into high performers.
- Multi-Channel or Sales experience in a Contact Centre environment.
- High level of self-awareness and emotional intelligence.
- Excellent communication and presentation skills (written and verbal).
- Exposure to workforce planning systems and processes.
- The drive to learn and develop, with the flexibility to adapt to and lead change.

**What are the benefits for you?**
- Annual rest day
- Encouraged work/life balance, with a flexible combination of work from home and work in office
- Open and dynamic team environment
- Employee Wellbeing Program so that you can be your “Best You”
- Free onsite parking

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

  • Relief Team Leader

    2 weeks ago

    Wyong, Australia ING Full time

    **Flexible, motivated and looking for the next step in your career?**: **‘Do your thing’ as a Relief Team Leader!**: We have an exciting opportunity for a **Relief Team Leader **to help our customers _“Do their thing”_ by providing critical support to our Contact Centre. Are you ready to make a real difference to people’s lives? You’ll be...

  • Dhanggan Gudjagang Team Leader

    6 days ago

    Wyong, Australia Yerin Eleanor Duncan Aboriginal Health Services Full time

    **The Opportunity**: Eleanor Duncan Aboriginal Services is looking for a suitably qualified Team Leader to lead our Dhanggan Gudjagang Child and Family Team. The role provides high quality management and leadership to the team so they can meet all required legal and practice standards. This position will provide high quality culturally responsive leadership...

  • Contact Centre Team Leader

    3 days ago

    Wyong, Australia ING Bank (Australia) Full time

    **Are you a passionate people and customer focused leader?**: **Come and “Do Your Thing” closer to home!**: Our swanky new Customer Care HQ has opened on the Central Coast and we have **two** opportunities available for energetic and dynamic **Team Leaders **to develop, manage and maintain one of our high performing teams. In these roles, you'll be...

  • Contact Centre Relief Team Leader

    6 days ago

    Wyong, Australia ING Full time

    **Flexible, motivated and looking for the next step in your career?**: **‘Do your thing’ as a Relief Team Leader**: We have an exciting opportunity available for an energetic and dynamic Relief Team Leader to develop and lead our high performing teams within Lending and Wealth. Come make your next career move with us! In this role, you’ll be providing...

  • Team Leader Workers Compensation

    3 days ago

    Wyong Shire, Australia Central Coast Council Full time $103,000 - $123,000 per year

    Do you have strong leadership capabilities and a proven track record in workers compensation management? Do you enjoy influencing outcomes through building relationships? - If you do come Rewrite the Future in this newly established Team Leader Workers Compensation role.Lead a dedicated team managing the workers compensation insurance portfolio.Strategically...

  • Team Leader Project Management Team

    2 weeks ago

    Wyong Shire, Australia Central Coast Council Full time $110,000 - $128,500 per year

    Are you a highly motivated and experienced individual with a strong background in project management and team leadership? Thismight be your chance to rewrite the future with us.Permanent Full Time role - Wyong locationLead a dynamic team in delivering impactful projects on time and within budget.Foster a culture of collaboration, innovation, and...

  • Science Learning Leader

    7 days ago

    Wyong, Australia St George Christian School Full time

    - Commencement Date: Term 1, 2025 - Permanent Position: 1.0FTE Wyong Christian Community School is a wonderful school with a fantastic community. Set on 28 acres in a beautiful semi-rural setting, we have been building God’s Kingdom for 30 years. Applications are invited from experienced and qualified Secondary Teachers with a strong commitment to...

  • Occupational Therapy Team Leader/Manager

    3 days ago

    Wyong Shire, Australia The ORS Group Full time $80,000 - $120,000 per year

    The ORS Occupational Therapy team is expanding and we are seeking our next Team Leader to come on board in Gosford You will be joining a national team of 120+ Occupational Therapists in our NDIS division performing clinical services to participants aged 0-65 with various diagnoses and disability types.You and your team of clinicians will get to work with an...

  • Capability Coach

    3 days ago

    Wyong, Australia ING Full time

    **Are you a creative problem solver who loves to help people grow?**: **Move your career as a Capability Coach today!**: It’s a fun and exciting time to look for your next opportunity at ING, and we are looking for a passionate **Capability Coach** to join our high performing **Contact Centre.** If you’re passionate about helping people grow and...

  • Ect Full Time Position

    2 weeks ago

    Wyong, Australia North Wyong Early Learning Centre Full time

    Welcome to North Wyong Early Learning Centre! We are an amazing team, with qualified, passionate educators, who strive to bring out the best in everyone. An exciting opportunity has become available for an Early Childhood Teacher qualification (or working towards) to join and lead our amazing existing team. If you are working towards your ECT...