Contact Centre Team Leader

2 days ago

Wyong, Australia ING Bank (Australia) Full time

**Are you a passionate people and customer focused leader?**:
**Come and “Do Your Thing” closer to home**:
Our swanky new Customer Care HQ has opened on the Central Coast and we have **two** opportunities available for energetic and dynamic **Team Leaders **to develop, manage and maintain one of our high performing teams.

In these roles, you'll be responsible for up to 18 Customer Care Specialists ensuring team engagement and delivery of operational objectives.

We are looking for someone that can coach and develop a team as well as manage escalated client issues to ensure the delivery of an exceptional Customer Experience.

**What are you going to do? You will be**
- Managing a team to meet high performance individual, team and Contact Centre KPI’s and expectations.
- Delivering sales through service by providing outstanding customer service to all internal and external customers.
- Generating and analysing reporting; plan and execute actions linked to KPI’s.
- Managing client escalated issues and resolving in a timely manner.

**What are we looking for? Someone who has**
- Proven management and leadership experience within a Contact Centre environment.
- Coached and developed individuals into high performers.
- Multi-Channel or Sales experience in a Contact Centre environment.
- High level of self-awareness and emotional intelligence.
- Excellent communication and presentation skills (written and verbal).
- Exposure to workforce planning systems and processes.

**What are the benefits for you?**
- Annual rest day
- Encouraged work/life balance, with a flexible combination of work from home and work in office
- Open and dynamic team environment
- Employee Wellbeing Program so that you can be your “Best You”
- Free onsite parking

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

  • Contact Centre Relief Team Leader

    4 days ago

    Wyong, Australia ING Full time

    **Flexible, motivated and looking for the next step in your career?**: **‘Do your thing’ as a Relief Team Leader**: We have an exciting opportunity available for an energetic and dynamic Relief Team Leader to develop and lead our high performing teams within Lending and Wealth. Come make your next career move with us! In this role, you’ll be providing...

  • Team Leader

    2 days ago

    Wyong, Australia ING Bank (Australia) Full time

    **Are you a passionate people and customer focused leader?**: **Come and “Do Your Thing” closer to home!**: Our swanky new Customer Care HQ has opened on the Central Coast and due to internal promotion, we have an opportunity available for an energetic and dynamic **Team Leader **to develop and lead one of our high performing teams. Come make your next...

  • Contact Centre Performance Coach

    2 weeks ago

    Wyong, Australia ING Full time

    **Keen to move your career in a new direction?**: **Bring your passion for coaching and development to ING!**: It’s a fun and exciting time to look for your next opportunity at ING, and we are looking for a creative and motivated **Performance** Coach** to join our high performing **Contact Centre!** If you’re passionate about helping people grow and...

  • Contact Centre Performance Coach

    2 weeks ago

    Wyong, Australia ING Full time

    **Keen to move your career in a new direction?**: **Bring your passion for coaching and development to ING!**: It’s a fun and exciting time to look for your next opportunity at ING, and we are looking for a creative and motivated **Performance** **Coach** to join our high performing **Contact Centre!** If you’re passionate about helping people grow and...

  • Contact Centre Management Assistant

    2 weeks ago

    Wyong, Australia ING Full time

    **Ready to take your career to the next level?**: **Showcase your skills as ING's Contact Centre Management Assistant!**: We have an exciting opportunity within our Contact Centre for a passionate and highly organised **Management Assistant **based in **Wyong!** Additionally, you’ll be a key person in driving engagement activities to strengthen the team...

  • Relief Team Leader

    1 week ago

    Wyong, Australia ING Full time

    **Flexible, motivated and looking for the next step in your career?**: **‘Do your thing’ as a Relief Team Leader!**: We have an exciting opportunity for a **Relief Team Leader **to help our customers _“Do their thing”_ by providing critical support to our Contact Centre. Are you ready to make a real difference to people’s lives? You’ll be...

  • Dhanggan Gudjagang Team Leader

    4 days ago

    Wyong, Australia Yerin Eleanor Duncan Aboriginal Health Services Full time

    **The Opportunity**: Eleanor Duncan Aboriginal Services is looking for a suitably qualified Team Leader to lead our Dhanggan Gudjagang Child and Family Team. The role provides high quality management and leadership to the team so they can meet all required legal and practice standards. This position will provide high quality culturally responsive leadership...

  • Early Childhood Certificate Iii Trainee Required

    6 days ago

    Wyong, Australia The Beach Early Learning Centre Wyong Full time

    **About our Centre** Welcome to The Beach Early Learning Centre Wyong! We are a Holistic and vibrant Early Childhood Education Centre. Our goal is to create a new pathway for individuals wanting to commence a career as an early childhood educator. Are you passionate, reliable and want to grow as an early childhood educator alongside a team of passionate...

  • Care Services Team Leader

    1 day ago

    Wyong, Australia Bolton Clarke Full time

    Competitive Base Salary + Super + Generous Salary Packaging Benefits - Be a part of supportive team committed to great work-life balance - Permanent Full Time Opportunity | Monday to Friday **The Role** The Care Services Team Leader provides direction and leadership to Personal Care Workers in the delivery of a high standard of quality care to Bolton...

  • Disability Support Worker

    4 days ago

    Wyong, Australia Complete Care Team Full time

    Complete Care Team aims to provide a holistic, wellness focused model of attendant care for people with various support needs. We focus on all aspects of our client's needs, including the physical, emotional, spiritual and social to promote wellness. Our highly respected company was established in 1999 to provide quality home based, person-centred services...