Sales Consultant

**Description**

Join Contour TestPrep as a **Sales Consultant** and become the trusted guide for Year 6, 7, and 8 students and their families during one of the most important decisions of their academic lives. As Victoria's largest private tutoring company, our Victorian Selective Entry Program is our newest service. The program is aimed at reshaping how students prepare for selective entry exams, through our comprehensive preparation programs.

You'll conduct **30-minute Welcome Consultations** and **30-minute Results Review (Closing) Consultations** via Zoom with high-intent families, helping them understand our programs, address their concerns, and guide them through our complete preparation pipeline from initial consultation through trial week to final enrollment. Your consultative approach will turn anxious, overwhelmed families into confident, prepared students ready to achieve their selective entry dreams.

If you excel at building rapport, love helping students succeed in their selective entry goals, and want to be part of an elite team that's genuinely changing academic outcomes, we'd love to meet you.

**Location**: Melbourne CBD (Flinders Street, opposite Flinders Street Railway Station for easy access)

**Who are we**

**Over 6,000 students and 150+ team members have joined Contour**since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing **ALL** our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year

It's our vision to **reshape education**, starting with tutoring.

**What you'll do**

**Student Consultation & Enrollment**:

- Conduct 30-minute 1-on-1 Welcome Consultations via Zoom with parents of prospective Year 6, 7, and 8 students, introducing Contour's selective entry preparation programs and guiding them to book free trials
- Run 30-minute 1-on-1 Results Review (Closing) Consultations via Zoom for parents whose children have completed their free trial, discussing diagnostic mock results and finalising enrollment
- Address questions, concerns, and objections from parents with consultative approach and genuine care for student outcomes
- Guide families through the complete sales pipeline from welcome through trial to enrolment

**Student Engagement & Support**:

- Ensure parents feel supported and informed throughout their child's diagnostic mock and trial lesson experience
- Follow up on student forms, missed sessions, feedback, and any questions from parents with initiative and urgency
- Maintain consistent communication touchpoints with parents throughout the complete trial process

**Communication Management**:

- Handle inbound phone calls, texts, and website chat inquiries from parents with warmth and professionalism
- Serve as guiding voice for parents contacting Contour across all channels
- Execute outbound calling and follow-up campaigns to warm leads to book Welcome Consultations
- Maintain clear, convincing communication about Contour's selective entry preparation offerings and unique value proposition

**Professional Development & Collaboration**:

- Complete comprehensive initial onboarding and training program
- Participate in weekly team meetings and ongoing training sessions in both group and 1-on-1 formats
- Contribute ideas for process improvements and team collaboration initiatives
- Demonstrate commitment to continuous learning and skill development

**Skill Requirements**:
️ **Communication Mastery**: Outstanding ability to explain complex ideas with clarity, empathy, and conviction via phone and Zoom
**Relationship Building**: Build genuine rapport and trust with parents during consultations and follow-ups
**Sales Excellence**: Minimum 1 year outbound sales experience in a high-performance B2C environment, with proven ability to meet and exceed KPIs
**Consultative Mindset**: Listen deeply, address concerns thoughtfully, and guide families to the best solution for their child
️ **Organisational Excellence**: Proactive and meticulous in managing inquiry pipelines, follow-ups, and parent communication touchpoints
**Mission Alignment**: Genuine passion for education and helping Year 6, 7, and 8 students achieve exceptional selective entry outcomes

**Personal Requirements**:
**Mandatory**:

- ** Experience**: Minimum 1 year outbound sales experience in a fast-paced B2C environment
- ** Communication**: Confident, professional communicator who can control the flow of sales conversations via phone and Zoom
- ** Performance Driven**: Strong track record of achieving KPIs and thriving in dynamic, high-pressure environments
- ** Student Champion**: More than just a job — motivated to support fa