Security Control Room Operator

**Applicants must have prior Security Control Room experience. Previous applicants need not apply.**
- Full-time, permanent roles across major event venues and iconic Sydney precincts.
- Paid meal breaks, uniforms, and structured mentorship support.
- Ongoing training through our in-house Registered Training Organisation (RTO).
- Join a collaborative team that values your expertise and celebrates success.

As a Control Room Operator, you’ll be at the centre of safety and coordination across some of Sydney’s busiest and most high-profile venues. Your decisions will help protect people, secure assets, and keep operations running smoothly.

**In this role, you will**:

- Monitor live operations via CCTV and integrated security systems, ensuring strict adherence to SOPs.
- Respond quickly and calmly to alarms, incidents, and emergencies, escalating when necessary.
- Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders.
- Manage access control to restricted areas, ensuring only authorised personnel are admitted.
- Produce accurate incident logs and reports that capture essential details and support accountability.
- Maintain operational readiness by checking and managing critical systems and equipment.

This is a high-responsibility role for someone who thrives under pressure, can juggle multiple priorities, and takes pride in precision.

**About You**
We’re looking for someone who:

- Holds a current NSW 1A Security Licence (minimum 12 months).
- Has proven Event Control Room Operator experience (essential).
- Excels at report writing, record-keeping, and accuracy.
- Communicates clearly and remains composed in fast-moving or emergency situations.
- Works confidently with established procedures and adapts to real-time updates.
- Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays.
- Holds current First Aid and CPR certificates.
- Possesses a valid Full NSW Driver’s Licence and NSW RSA Card.
- Has (or is willing to obtain) additional certifications: Traffic Control, White Card, Fire Warden/Chief Warden.
- **Not fully qualified yet?**_
- Our internal RTO can support your development and provide pathways to gain the skills and qualifications you need._

**Why ACESGroup?**
Join a trusted leader in security and event safety. Gain exposure to major events, access ongoing training, and work within a supportive team environment that values professionalism and precision.

**About us**:
ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, parklands, technology precincts and major sporting & entertainment venues.

At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

**How to apply**:
If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW You can also get in touch for a confidential chat with our Recruitment team on (02) 96997711.
- **Previous applicants need not apply.**_

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity
- ACESGroup do not accept referrals from recruitment agencies._

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

Pay: From $37.00 per hour

Work Location: In person