Advisor, Injury Management

3 days ago

West Perth, Australia Insurance Australia Group Full time

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.
- Permanent Opportunity
- Location
- Perth or Hobart

The Injury Management Advisor provides best practice injury management support across the Workers Compensation claims business. Working as part of a multidisciplinary team, the role drives and delivers continuous improvement programs to maximise the return to work, health, and life outcomes for injured workers. The role also works closely with internal claims staff and external stakeholders to facilitate the provision of the right treatment and return to work assistance on claims.

Key Responsibilities:

- Design and deliver programs that provide a great customer experience and improve injury management performance across the claims portfolio
- Establish frameworks, metrics, and routines to ensure the consistent delivery of injury management requirements across all segments
- Engage key external stakeholders, including injured workers, employers, doctors, and allied health practitioner
- Manage relationships with service providers
- Mentor and coach claims consultant
- Design and facilitate training for internal and external stakeholders

Skills & Experience:

- Tertiary qualification in an allied health discipline
- Experience in injury management, workplace rehabilitation, or a clinical allied health setting
- Advanced knowledge of statutory personal injury schemes
- Experience successfully interacting with and influencing stakeholders
- Experience facilitating training desirable
- Project management experience desirable

Ready for anything? Let’s talk.

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

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