Sales Support Manager

Why join us?

Maharam is the leading creator of têxtiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job title

Manager, Sales Support

Department

International Sales

Job Summary

Oversee Sales Support for an assigned region(s), including possible showrooms. Train and supervise a team of Sales Support Specialists, including their performance and job responsibilities. Manage assigned showrooms, including the daily operations, support staffing, client experience, showroom standards and showroom sample library. Partner with a Regional Sales Manager working in unison to develop sales teams and the overall regional sales strategy. Build a positive team atmosphere for direct reports and all members of the assigned sales team. Serve as the primary resource for general questions regarding policy, systems, and training.

Essential Functions

Supervise a team of Sales Support Specialists for assigned region.

Train Sales Support Specialists on company policies, procedures, and systems.

Partner with a Regional Sales Manager implementing sales standards for assigned region.

Manage assigned showroom(s).

Coordinate with Sales and Facilities Management to administer showroom standards.

Assist with local clients, client related events and showroom tours.

Provide Sales and Sales Support viewpoints for new initiatives.

Work with internal departments to ensure that sales best practices are being met.

Aid in solving issues involving sales support and internal departments.

Provide DON and system expertise.

Magnitude and relationship reporting

Reports to Manager, Textiles Sales Support

Can receive additional responsibilities from Regional Sales Management and other departmental management.

Contacts inside and outside the organization

This position has contact with clients; All internal departments including human resources, resource management, warehouse management, quality assurance, credit, custom studio; local sales reps; and sales teams from all territories. Facility managers and service/repair workers.

knowledge and skills

Excellent interpersonal skills

Organizational and time management skills

Verbal and written communication skills

Strong work ethic

Leadership qualities

Team player

Highly motivated

Industry experience preferred

PC proficiency

MS Office including Outlook, Word & Excel preferred

education and experience

Bachelor’s Degree or equivalent, preferred.

5 years of administrative/customer service experience

1-2 years of supervisory experience

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

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