Manager - Infrastructure Services

Permanent full-time position in a Global FMCG business
- Hybrid working model 60% in office, 40% WFH

**About our role**:
The Manager of Infrastructure Services supports and advances Lactalis Australia’s IT infrastructure and systems by leading a team of System Administrators and Infrastructure experts. The role ensures that IT infrastructure services and systems remain resilient, supportable, cost-effective, and secure, while consistently delivering the functionality and technology expected by users.

**Responsibilities include**:
Infrastructure Management
- Ensures the smooth operation of both on-premises and cloud systems, including servers, networks, storage, backups, and data centres.
- Oversees upgrades, maintenance, and overall system lifecycle to reduce downtime and boost efficiency.

Team Leadership & Staff Development
- Leads and supports the ICT Infrastructure team by managing workloads, mentoring staff, and encouraging professional growth.

Projects and System Change
- Sponsors and provides technical leadership for infrastructure projects from planning to completion, ensuring they meet deadlines, budgets, and business goals.

Security & Compliance
- Works with the Cyber Security team to identify and address potential security risks in the Lactalis Australia infrastructure, systems and processes under their control.

Incident & Problem Management
- Acts as the escalation point for complex technical issues, ensuring quick resolution and thorough root cause analysis. Leads reviews after major incidents to drive improvements.

Budget, Vendor & Asset Management
- Manages vendor relationships, contracts, and services agreements.
- Maintains accurate records of infrastructure assets and looks for ways to reduce costs in order to contribute to budgeting and long-term planning.

Strategy & Innovation
- Provides input into ICT strategy by identifying trends and recommending new technologies that enhance performance, efficiency, or scalability.

**About you**:

- A strong foundation in IT infrastructure, with 7+ years of experience in systems administration, ideally supported by a Graduate Diploma or Bachelor’s degree in Information Technology. Equivalent industry experience is also acceptable.
- Technically, the role demands proficiency in managing both on-premises and cloud-based systems, particularly Microsoft Windows Server, SQL Server, and Red Hat Linux. Familiarity with virtualisation (VMware, Hyper-V), backup and disaster recovery (Veeam, Azure Site Recovery), and monitoring tools (PRTG, SolarWinds, Splunk) is essential. Experience managing large Microsoft 365 and Azure environments would be advantageous, as would a solid grasp of infrastructure automation tools like Morpheus.
- Security and networking are highly desirable areas, with a working knowledge of firewalls, VPNs, SIEM tools, and compliance frameworks such as ISO 27001 and NIST.

**Our story**:
Ours is a STORY of a family business created by the Besnier Family in 1933 and is today the worlds’ No. 1 dairy company. We are 85,000 loyal team members working across 100 countries and together we create the #LactalisExperience.

Lactalis Australia’s iconic and heritage brands are our PASSION, providing quality and nutritious products for all Australians. We are humble, proud and resilient. We care for our employees, land, farmers and consumers, which is our driving purpose to ensure a responsible and sustainable dairy industry.

We take pride in developing our internal talent and encourage entrepreneurship by bringing together pragmatic and tenacious teams. Our accountability ensures we have ownership within our roles and with our EXPERTISE and dairy “know how”, sets us apart.

Lactalis is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role alongside office-based days.