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Customer Experience Advisor

3 weeks ago

Penrith Municipality, Australia Penrith Mazda Centre Full time

About Us: Penrith Mazda takes pride in being the premier automotive destination for Mazda enthusiasts in New South Wales. We are dedicated in providing unparalleled service, expertise, and a unique experience to our valued customers. Our thriving dealership boasts a vibrant culture, fostering a collaborative and supportive atmosphere that makes Penrith Mazda a standout place to work.

Position Overview: We are seeking an enthusiastic and customer-focused Customer Experience Advisor to join our dynamic team. As an Advisor at Penrith Mazda, you will be a pivotal point of contact for our customers, ensuring that their service experience reflects the excellence we are known for. You will play a crucial role in upholding our commitment to exceptional service.

Key Responsibilities:

  • Greet customers warmly, establishing rapport and understanding their service needs.
  • Act as a liaison between customers and our service technicians, ensuring clear communication throughout the service process.
  • Provide accurate and detailed information about recommended services, repairs, and maintenance.
  • Schedule service appointments, balancing customer preferences and workshop availability.
  • Generate service estimates, explain costs, and gain customer approval before initiating work.
  • Monitor the progress of service orders, ensuring timely completion and quality standards.
  • Address customer inquiries, concerns, and feedback, demonstrating a commitment to their satisfaction.
  • Collaborate with our service and parts teams to ensure efficient workflow and parts availability.
  • Maintain accurate records of service orders, ensuring compliance with documentation standards.
  • Promote additional services, accessories, and products that align with customer needs.
  • Uphold our dealership's reputation for excellence in customer service and satisfaction.

Qualifications and Experience:

  • Excellent communication and interpersonal skills.
  • Customer-focused mindset with a genuine desire to exceed expectations.
  • Exceptional organizational skills and attention to detail ( minimal open job cards)
  • Familiarity with dealership management systems and software.

What We Offer:

  • Fully maintained Drive car including fuel with no FBT charge.
  • Learning from an award winning Service Manager that thrives on teaching and building tomorrows Leaders.
  • Only one franchise "Mazda" this is not a multi franchise dealer.
  • Training Plan (Mazda Factory training) to become a Fully Fledged Qualified Service Advisor.
  • Engaging and supportive team culture that promotes collaboration and growth.
  • A positive and inclusive work environment.
  • Very competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to be a part of a dealership that values excellence and customer satisfaction.

If you're passionate about the automotive industry, dedicated to customer service, and thrive in a positive and vibrant workplace, we encourage you to apply and join the Penrith Mazda family.

We also Highly encourage technicians who want to get out of the workshop to apply as well.

To apply, please submit your resume and cover letter detailing your relevant experience and why you're the perfect fit for our team. We look forward to hearing from you

Penrith Mazda is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences including technicians that want to take the next step in their career.