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Visitor Services Officer

3 weeks ago

Canberra, Australia ACT Government Full time

The primary objective of this position is to provide a high level of customer service to Visitors and callers to the Canberra & Region Visitors Centre (CRVC) and Canberra Airport Information Booth.

The Visitor Services casual is required to:

- Provide high level customer service to visitors and callers regarding local tourist information.
- Coordinate and book sales of travel accommodation and tourism services for visitors using reservation system.
- Assist in the sale of merchandise.
- Provide support to volunteer staff on the service counter.
- Proactively contribute to all areas of the organisation.

**What You Require**:

- Demonstrated experience in providing a high standard of customer service, building rapport and communicating effectively with people from a variety of backgrounds and cultural sensitivities.
- Ability to work independently and make decisions, as well as work in a team environment demonstrating behaviours reflecting the VisitCanberra values of integrity, innovation and inspiration.
- Understanding of public service values covering ethical standards and a demonstrated self-awareness, professionalism and a proven commitment to the ongoing integration of workplace diversity, participative work practices and occupational health and safety principles and practices.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Desirable Other Requirements**:

- Current Driver s license Class C.
- Ability to speak a foreign language would be advantageous.
- A current First Aid Certificate, or ability to obtain.
- Flexibility to work evenings, weekends and public holidays.

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A register of suitable applicants will be established from this process and will be used to fill casual vacancies within the next 6 months. This is a casual position with varying working hours, full-time salary noted above will be paid pro rata for hours worked.

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LI-DNI

**Note**:
These are casual positions at a minimum eight hours per week.