Payment Solutions Specialist

Payment Solutions Specialist

**Primary Details**
Time Type: Full time

Worker Type: Employee
- Permanent, Full-Time Opportunity
- Location: Lismore
- Hybrid role, Happy to Talk Flexible Working

**The opportunity**

Brand new opportunity to join a dynamic team as a Payments Solution Specialist, supporting Elders Insurance. We're seeking a dedicated professional to oversee credit control and instalment billing operations. As a Payment Solutions Specialist, you'll play a key part in achieving business targets and strategic objectives. Reporting to the Payment Solutions Operations Manager, you'll be an integral part of our AUSPAC Finance division.

**Your new role**

Key responsibilities of the Payment Solutions Specialist will include:

- Collaborating with various stakeholders, including Underwriters, Relationship Managers, Portfolio Managers, Partners, Agents, and our overseas Global Shared Services Centre
- Ensuring timely collection of premiums as per credit terms
- Communicating with agents and facilitating referrals to external debt collectors when necessary
- Overseeing tasks and providing assistance to offshore teams
- Handling phone inquiries, addressing customer calls, and processing payments over the phone
- Coordinating with liquidators as needed

**About you**

To be successful as a Payment Solutions Specialist you will have recent experience in a Collections or Credit Control role and will be looking for an opportunity to grow and develop your career. You will also have:

- Demonstrated stakeholder engagement skills with both internal and external parties
- Prior experience working with brokers or partners will be an advantage
- Exposure to the insurance industry or a financial services background will be an advantage
- Strong customer service and communication skills, both written and verbal
- A keen interest in numbers, spreadsheets, and payment solutions

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**and let's make it happen**

Application Close Date: 29/09/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 327823