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Customer Banking Specialist

2 weeks ago

Lismore, Australia Commonwealth Bank Full time

We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter

**We are seeking an enthusiastic customer service professional to join our Yamba branch team**12**hours per week**
- Monday: 9.30am - 1.30pm
- Thursday: 9.30am - 1.30pm
- Friday: 9.30am - 1.30pm

**You will be joining one of our Multi-Channel Branches**

**What is a Multi-Channel Branch?**
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

**See yourself in our team**

As the Customer Banking Specialist in our Branch, you’ll:

- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**We’re interested in hearing from people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

**With us, you’ll help customers make informed financial decisions to achieve their goals.**

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