
Team Leader
13 hours ago
We are seeking to secure an exceptional Team Leader-Monitoring & Automation to join our high performing BlueAPACHE team. This role can be based in Melbourne, Sydney or Brisbane.
The role will sit within our Managed Services business group and will have overall responsibility to lead a skilled team of engineers and ensure operational objectives are met.
The role requires the drive and dedication to continuously develop and improve the products and environment to compliment what is already in place for BlueAPACHE and its clients.
**Requirements**:
- Lead from the front and act as a point of contact for customers utilising BlueAPACHE’s monitoring & automation tools.
- Monitoring tools ownership and management currently but not limited to Solarwinds Orion, LogicMonitor & N-Able’s N-Central.
- Management and effective resolution of all Incidents, requests and problems within the team and meeting the agreed SLA’s.
- Ensuring high availability of systems management platforms and minimising outages.
- 2+ years administering RMM (Remote Management & Monitoring) software (e.g. N-Central, Kaseya, ConnectWise, ManageEngine).
- Experience in automation toolsets or scripting with the ability to demonstrate optimisation and improvement utilisation automation in infrastructure environments.
- Experience around events to ticket management workflow using scripting and tools (e.g OpsGenie, ServiceNow).
**Benefits**
blueAPACHE is a growing and highly successful Managed Services Provider offering a range of IT Infrastructure services to the mid-market. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise.
- Competitive remuneration
- Ongoing training and development
- Award winning company
- Values driven high performing Team
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